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  1. #1
    Technician salvador zambrano's Avatar
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    ricoh mp401spf waste full

    I have a customer with a ricoh mp401spf that the copier according to customer keeps displaying WASTE TONER FULL. When I arrive to customers office there is no message on screen. So my question is has anyone had this issue before and what was the fix? Thanks in advance!


  2. #2
    Service Manager 250+ Posts
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    Re: ricoh mp401spf waste full

    replace toner cartridge


  3. #3
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: ricoh mp401spf waste full

    +1 for replacing the cartridge.
    When the toner runs very low on these models rather than asking for toner it tells you that the waste toner is full...go figure.


  4. #4
    Technician salvador zambrano's Avatar
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    Re: ricoh mp401spf waste full

    Thanks for the information and help!


  5. #5
    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Re: ricoh mp401spf waste full

    Hi there!
    This was a common problem on the whole GIMLET-series, the waste toner bottle is integrated in the tonercartridge. Often it was recorded as full, but wasnīt. RICOH says upgrading the fw to the newest level. But itīs not possible to reuse the cartridge, cause the datas arewritten on the chip of the cartridge.
    Greetings...


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