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  1. #1
    Senior Tech 250+ Posts tufbnme's Avatar
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    MPc5503 w SOP issue

    Just installed a Smart Panel on a C5503, all was going well, printing scanning etc. All firmware is up to date. Powered down the machine to move it and when it was powered up the panel only displays the background, the only app that shows is the smart connector QR code. When the home button is pushed a box opens saying "no recent applications" nothing else works.
    Any ideas? I had such great optimism.

  2. #2
    Service Manager 1,000+ Posts
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    Re: MPc5503 w SOP issue

    Firmware up to date? Old panel or new firmware for SOP.

  3. #3
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: MPc5503 w SOP issue

    Quote Originally Posted by davel View Post
    Firmware up to date? Old panel or new firmware for SOP.
    Did you even read my post?

  4. #4
    Service Manager 1,000+ Posts
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    Re: MPc5503 w SOP issue

    Yes I did and again I ask is the firmware on the machine for the SOP or the old style.

  5. #5
    Service Manager 5,000+ Posts
    MPc5503 w SOP issue

    copier tech's Avatar
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    Re: MPc5503 w SOP issue

    Did you simply swap the old style legacy panel for a new style cheetah panel?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: MPc5503 w SOP issue

    Yes I used the updated SOP firmware, the problem turned out to be the connector on the lower paper feed unit was partially disconnected.

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