Results 1 to 7 of 7
  1. #1
    Senior Tech 250+ Posts Codex's Avatar
    Join Date
    May 2008
    Location
    Sicily
    Posts
    358
    Rep Power
    23

    Ricoh Spare part policy

    Hello
    A question... What is the Ricoh spare parts policy?.... For how many years they have to guarantee the spare parts?.... We have two different situations..... Customers with very old machines... 10+ years an we can order spare parts with no problems...... And customers with "newer" machines (copyprinters... Or similar) where we need some stupid part but can't order it because it's out of production.

    Inviato dal mio SM-G935F utilizzando Tapatalk

    Last edited by Codex; 04-19-2017 at 12:49 PM.
    Memento Audere Semper

  2. #2
    Senior Tech 250+ Posts Codex's Avatar
    Join Date
    May 2008
    Location
    Sicily
    Posts
    358
    Rep Power
    23

    Re: Ricoh Spare part policy

    I mean for how many years they have to guarantee the delivery of the parts?

    Inviato dal mio SM-G935F utilizzando Tapatalk

    Memento Audere Semper

  3. #3
    Senior Tech 250+ Posts
    Ricoh Spare part policy

    terramobil's Avatar
    Join Date
    Nov 2009
    Location
    Düsseldorf/Germany
    Posts
    365
    Rep Power
    21

    Re: Ricoh Spare part policy

    Quote Originally Posted by Codex View Post
    I mean for how many years they have to guarantee the delivery of the parts?
    As far as I know for 7 years after the last device of a model series was produced.


  4. #4
    Senior Tech 250+ Posts Codex's Avatar
    Join Date
    May 2008
    Location
    Sicily
    Posts
    358
    Rep Power
    23

    Re: Ricoh Spare part policy

    Ok.. But it's written somewhere?

    Inviato dal mio SM-G935F utilizzando Tapatalk

    Memento Audere Semper

  5. #5
    How'd ya manage that? 500+ Posts zed255's Avatar
    Join Date
    Dec 2009
    Posts
    817
    Rep Power
    34

    Re: Ricoh Spare part policy

    There is a document. This is from the US, but I'd be surprised if things are different elsewhere. As already stated, the period is seven (7) years from discontinuance of the product.

    What it generally means is, after 7 years has elapsed, that parts support for older products will continue as long as the existing stock of parts does. Once stock is depleted there will be no more new manufacture, however, if Ricoh has the part and someone wants the part then they will gladly sell the part. Might just mean the planning for how many spare parts to make is improving so parts run out sooner after product discontinuance. Planned obsolescence at its finest, no?

    Assured_Availability.pdf

    Zed
    One out of four people is mentally unbalanced.
    Think of your three closest friends...
    If they seem okay, then You're The One.

  6. #6
    Senior Tech 250+ Posts Codex's Avatar
    Join Date
    May 2008
    Location
    Sicily
    Posts
    358
    Rep Power
    23

    Re: Ricoh Spare part policy

    Thank you!!! Thats very interesting!

    Memento Audere Semper

  7. #7
    Senior Tech 1,000+ Posts
    Ricoh Spare part policy

    mikadonovan's Avatar
    Join Date
    May 2008
    Location
    Indianapolis, Indiana
    Posts
    1,931
    Rep Power
    48

    Re: Ricoh Spare part policy

    NEVER ASSUME ANYTHING

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here