mpc330 print issue

[digicor]

I have the latest firmware, and using google chrome, the client will be printing and for no apparent reason, it starts printing like it has the wrong print driver (greek at the top of the page) and wont stop until the machine is shut down, ive cleared the print in memory clear, re seated the memory, print cnt, and made sure the fan is working, they are running win10, 64 bit. i have used every ricoh driver from pcl5c to the latest ver6.0 bla bla .
anybody have this problem? Im thinking the 3300 is just out of date and needs to be retired, but i need a solution if there is one. thanks

[Lagonda]

Have you tried the basics? ie hooked your laptop up to the MPC and tried to print the customers file from that. It will quickly tell you whether its a problem with the customers network or the NIB on the controller board is dying.

[sandmanmac]

Im thinking the 3300 is just out of date and needs to be retired, but i need a solution if there is one. thanks

While I don't have a solution, I do know that this is not the reason.

[Iowatech]

Check the power supplied to the machine from the wall outlet it is plugged into. As all of the instructional parts of a print job are transmitted to the machine first, even a momentary loss of power will cause those to be lost. Then the machine will consider the rest of the data as raw ASCII and print it as such.

[PJF]

Is it only in Chrome?
printing to IP address, Host name, USB, WSD?
RAW or LPR

[anothertech]

Try changing the IP address, give it a new one that has not been used.

What print driver are they using? PCL6? try the PCL5c driver. Make sure they're using the Standard TCP/IP Port

[NeoMatrix]

Are you using Ethernet or USB comms ?

You may like to try resetting the print spooler directory on the offending PC.
Example:
Net Stop spooler
Del C:\WINDOWS\system32\spool\PRINTERS\*.*
Net Start spooler.


Here is a batch file that makes it a bit easier. The batch file shows all the files
in the spooler print queue, and who owns each prn file, before it deletes all files.

Cut and paste the below text to a file called Del_Spooler.bat and run the batch file.
It hasn't been fully tested so let me know of any errors in the script.

---Updated---
You'll have to put all the header text spacing back to it's correct tabs width.
Copytechnet removes extra spaces from all thread text formatting.

The batch file must be run as administrator so the NET START SPOOLER
and NET STOP SPOOLER function can reset.

I'd appreciate it if someone could test this batch file on Win 10.

--------------8<---------------------- Insert -------------------------------------------

@Rem Cut & Paste text to notepad.exe and save as Del_Spooler.bat.
@Echo off
@Echo ======================================
@Echo * Clear Print Spooler directory. *
@Echo * Author : NeoMatrix Date : 27-04-17 *
@Echo * Website: www.copytechnet.com *
@Echo ==========================[Ver 1.0]===
@Rem @Echo Must be run as Windows administrator.
@Echo.
@Rem Feel free to modify this batch file however.
@Setlocal
@Set SpoolerDir="%comspec:cmd.exe=%spool\printers":Star t
>nul 2>nul dir /a-d "%SpoolerDir%\*" && (goto CheckPrivileges)
@Echo No file(s) found in Spooler Print directory :
@Echo %SpoolerDir%
@Echo.
@goto Halt

@Rem Check user has elevated admin privileges by forcing condition test.
:CheckPrivileges
@NET FILE 1>NUL 2>NUL
@if '%errorlevel%'=='0' goto AllOk
@Echo Batch file must be run as Administrator
@Echo to allow Spooler Service to Reset.
@Echo.
@goto Halt
:AllOk
@Rem @Echo Deleting all Print Files in :
@Rem @Echo %SpoolerDir%
@Rem Remove unwanted DIR headings.
@Echo Date Time Owner File Name
@Echo -------------------------------------------------------------------------------
@FOR /f "tokens=*" %%D IN ('dir /q /a-d %spoolerdir%\*.* ^| find "/"') DO echo %%D
@Echo.

:MainExecution
@Net stop spooler
@Del /F /Q %SpoolerDir%\*.*
@Echo All Spooler Print files deleted....
@Echo.
@Net start spooler
@Echo.
>nul 2>nul dir /a-d "%SpoolerDir%\*" && (goto Remaining) || (goto Halt)

:Remaining
@Echo Files Still Remaining in Print Directory :
@Echo -------------------------------------------
@Dir %SpoolerDir% /b
@Echo.

:Halt
@EndLocal
@pause

---------------------------------------------------- End --------------------------------------------

[digicor]

thank you for all your input

[TonerMunkeh]

Another cause for this can be a virus trying to replicate itself on the network.