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  1. #11
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    Scan to SMB Only Working with SMB 1 Enabled

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    Re: Scan to SMB Only Working with SMB 1 Enabled

    Quote Originally Posted by HDSB View Post
    Ricoh seem to think otherwise then! We have an mpc 5054 included in the devices not scanning, all brand new Ricohs anyway i think.

    Can you give specifics regarding proper firmware? these devices are on the latest firmware.
    All new Ricoh and all production firmware since 2013 have supported SMB v3. If you are having problems it might have to do with the OS you are scanning to. I suggest that you search through the Connectivity forum as scanning is thoroughly covered there.

  2. #12
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    Scan to SMB Only Working with SMB 1 Enabled

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    Re: Scan to SMB Only Working with SMB 1 Enabled

    Attached is the firmware history for the MP C3002/MP C3502. See items corrected by Network Support Firmware v 11.96. This is an example of when Ricoh USA updated firmware in order to scan to Windows 8/Server 2012(SMB v3).MP CXX03 SMB v3.Attachment 36627

  3. #13
    Vulcan Inventor of Death 1,000+ Posts Mr Spock's Avatar
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    Re: Scan to SMB Only Working with SMB 1 Enabled

    If the pc or server has a static IP then try this and see if it works, I was told this only works when scanning via IP.
    If the computer(or server) has an ip of 192.168.1.10 and the path is public\scans then put the path as follows:

    \\192.168.1.10:445\public\scans

    Also make sure that the pc/server is on a Private/work network in the Network and Sharing center.
    And Star Trek was just a tv show...yeah right!

  4. #14
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    Re: Scan to SMB Only Working with SMB 1 Enabled

    Quote Originally Posted by HDSB View Post
    Just out of curiosity, can you show documentation from Ricoh to confirm what you are saying? I work for a massive UK dealer and we are getting insider information straight from the horses mouth that contradicts your information.

    Personally i am not having problems - refer to the original post and comments. Scanning works when SMB is enabled and stops when disabled.

    I have the same information. All Ricoh devices only support v1.
    I have been contacted by several costumers with this problem ... and for now there is no solution!

  5. #15
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: Scan to SMB Only Working with SMB 1 Enabled


  6. #16
    Gunnett
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    Re: Scan to SMB Only Working with SMB 1 Enabled

    I am able to toggle off SMB1 on the server while I've been testing.
    https://support.microsoft.com/en-us/...ws-server-2012

    I have experimented with the various telnet SMB settings on the Ricoh machine

    I had the Ricoh C6004 working with
    client auth 3 (NTLMv2 Only)
    client port 445

    But as soon as I turn off SMB1 on the server itself, scanning fails again.

  7. #17
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: Scan to SMB Only Working with SMB 1 Enabled

    SMB v1 Windows Server 2000 / 2003
    SMB v2 Windows Vista / Server 2008
    SMB v2.1 Windows 7 / Server 2008 R2
    SMB v3 Windows 8 / Server 2012
    SMB v3.0.2 Windows 8.1 / Server 2012 R2
    SMB v3.1.1 Windows 10 / Server 2016

    Up to SMB v2.1 Windows would automatically negotiate which version of SMB to use for communication. (hence it would drop down to SMB v1 as required).
    Then from SMB v3 they included the option to add backwards compatibility via add and remove Windows features (SMB 1.0 / CIFS File Sharing Support).

    But your findings are the same as my findings.
    Turn off SMB 1.0 / CIF and it will stop working.

    So that makes Ricoh correct, they do just use the SMB v1 protocol.

    The real question is does SMB v1 actually need to be turned off now?
    If the customer has applied the latest Windows updates then the vulnerability has already been plugged.

  8. #18
    Copier Combobulator 500+ Posts
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    Re: Scan to SMB Only Working with SMB 1 Enabled

    Quote Originally Posted by Cipher View Post
    SMB v1 Windows Server 2000 / 2003


    The real question is does SMB v1 actually need to be turned off now?
    If the customer has applied the latest Windows updates then the vulnerability has already been plugged.
    Yes that particular hole has been plugged. But given the age of SMB 1.0 I think the concern that OTHER issues might come up is still valid.

  9. #19
    Senior Tech 100+ Posts semi's Avatar
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    Re: Scan to SMB Only Working with SMB 1 Enabled

    Quote Originally Posted by sturmtrooper View Post
    Yes that particular hole has been plugged. But given the age of SMB 1.0 I think the concern that OTHER issues might come up is still valid.

    Any help??? RD062011m.pdf

  10. #20
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Thumbs up Re: Scan to SMB Only Working with SMB 1 Enabled

    Quote Originally Posted by sturmtrooper View Post
    Yes that particular hole has been plugged. But given the age of SMB 1.0 I think the concern that OTHER issues might come up is still valid.
    It is a valid point.

    Hopefully Ricoh will add support for v2 and v3 at some point via firmware.

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