Hello there,
c2050 with 20K on total counter, 5 years of age, produces ghost image (repeating text further on the paper) only in black.
So, I have replaced pcu black, and it seems to be solved, at that moment.
After 14 days customer says the problem went back, it is the same problem now.
So we make bill of quantities (I don't know if this is the wright word) for a new fusing unit.
Now customer don't want to pay for the first intervention (black pcu).
I know this tread might be beyond the purpose of this web site, but do you face similar problems, and how do you handle such matters?
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