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Thread: Lease Machine

  1. #1
    Junior Member
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    Exclamation Lease Machine

    Dear Friends,

    I wish to know if you charge lease / click contract clients for replacement of "Controller Board"

    All your views are invited.

    Thanks

    Maulik Shah


  2. #2
    Field Supervisor 500+ Posts
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    Re: Lease Machine

    does their service agreement cover parts? if so, no.


  3. #3
    Service Manager 100+ Posts
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    Re: Lease Machine

    It depends

    If it's a genuine failure, we eat the cost

    If they had a series of outages, brownouts or lightning that damaged the HDD or other equipment in the office, we would likely pass the charge on.


  4. #4
    Copier Combobulator 250+ Posts
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    Re: Lease Machine

    Quote Originally Posted by maxy1982 View Post
    Dear Friends,

    I wish to know if you charge lease / click contract clients for replacement of "Controller Board"

    All your views are invited.

    Thanks

    Maulik Shah
    Assuming their contract covers parts it depends on how the board died.

    Power surge? No, contract specifically mentions this is not covered. Especially so if the customer has no surge protection attached to the machine, and yes I see this often.

    Somebody forced a cable into the wrong port? No, contract also mentions customer damage is not covered.

    If it seems to have failed for reasons not due to customer abuse or power surge then yes.


  5. #5
    Senior Tech 100+ Posts guitar9199's Avatar
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    Re: Lease Machine

    What we've done in the past is if a controller fails due to Electrical/Environmental issues, we suggest to the customer to file a claim with their insurance company for replacement of the board. If the board simply fails for no apparent outward reason, we don't charge them for that.


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