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  1. #11
    Helpdesk Engineer 50+ Posts hdmr's Avatar
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    Re: MP4000 scan to folder

    Quote Originally Posted by ruben View Post
    A zero byte file can also be caused by a firewall or anti-virus software blocking the SMB communication.
    Have to agree that firewall/anti-virus will be the cause of this.

    We have a similar issue with our internal firewall when downloading firmware files - all looks roses but the firewall has stripped out a file causing the firmware to fail.

  2. #12
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    Re: MP4000 scan to folder

    Tried the telnet setting changes as suggested by Chris.. still the same..

    Slowly losing the will to live with this one.. Customers IT support are useless... next step is taking another machine in as a test...

  3. #13
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    Re: MP4000 scan to folder

    Quote Originally Posted by Staggan View Post
    Tried the telnet setting changes as suggested by Chris.. still the same..

    Slowly losing the will to live with this one.. Customers IT support are useless... next step is taking another machine in as a test...
    Hmm - bugger, didn't work on port 445 with NTLM v2 set etc. eh?

    Have you guys seen this from Petri:

    https://www.petri.com/microsoft-will..._hsmi=53436140


    Microsoft has already made several important changes regarding SMB1 and Windows 10 that are listed below:

    • All Home and Professional editions now have the SMB1 server component uninstalled by default. The SMB1 client remains installed. This means you can connect to devices from Windows 10 using SMB1, but nothing can connect to Windows 10 using SMB1. We still recommend you uninstall SMB1 if you are not using it. In a later feature update of
    • Windows 10, we may uninstall SMB1 client if we detect that you are not using it.
    • All Enterprise and Education editions have SMB1 totally uninstalled by default.
    • The removal of SMB1 means the removal of the legacy Computer Browser service. The Computer Browser depends exclusively on SMB1 and cannot function without it.

  4. #14
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    Re: MP4000 scan to folder

    Hi

    No, I tried the settings you provided and even tried each setting with each port.. to no avail.

    The client PC's are all running Windows 7 and the server is 2012... so no Windows 10 issues.. and I cannot image SMB1 being uninstalled across the network.. unless there was some kind of network policy update.. which I will check.

    At a loss now... may have to try another machine just to confirm it is a network issue...

  5. #15
    Service Manager 5,000+ Posts
    MP4000 scan to folder

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    Re: MP4000 scan to folder

    You can easily rule out their network by plugging in your laptop direct to the copier (bypass their network) create shared folder etc & see if that will scan a PDF larger than 0KB!?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #16
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    Re: MP4000 scan to folder

    That was one of the first things I did... worked fine.

  7. #17
    Helpdesk Engineer 50+ Posts hdmr's Avatar
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    Re: MP4000 scan to folder

    Quote Originally Posted by Staggan View Post
    That was one of the first things I did... worked fine.
    I think this hits the nail on the head then, its defo not the device causing the issue. I'd be showing that to the client and leaving it at that.

    Got to be Firewall or Network related no doubt about it.

  8. #18
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    Re: MP4000 scan to folder

    Been back to site today to try another machine.. which works..

    Also, whilst setting up the other machine I left a browser window open that was trying to access the other copier...

    After 5 or 6 minutes the copier home page actually appeared.. but trying to use the browser for anything to do with the machine was taking 5 or 6 minutes per page change.. Ping from the same PC to the copier was 1ms<

    So, I am guessing the 0kb file is actually a timeout as opposed to anything else...

    What would make communication so slow for the browser and the scanning but let printing / pinging work fine...?

    I am now at a loss..

  9. #19
    Field Supervisor 500+ Posts
    MP4000 scan to folder


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    Re: MP4000 scan to folder

    Quote Originally Posted by Staggan View Post

    What would make communication so slow for the browser and the scanning but let printing / pinging work fine...?

    I am now at a loss..
    was the browser and scanning fine with your laptop?
    did you plug the laptop directly in to the copier or did connect via their network?
    try connecting the copier to a different location in the office?

  10. #20
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    Re: MP4000 scan to folder

    Everything was fine with my laptop.... used an RJ45 adapter and connected directly to NIC port on copier..

    Could try another network point I guess... but ping and printing are fine..

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