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  1. #1
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    MP4000 scan to folder

    I wonder if anyone has any ideas...

    We have a Ricoh MP4000 which WAS scanning to folder but no longer is.

    I have tried setting it up again and I can access the folder and test the connection from the machine but when I scan I get a file created with 0kb size...

    I have updated the firmware to the latest for the machine and been told no windows updates have been made...

    I am now at a loss..

    Anyone got any ideas?

    Thanks

  2. #2
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: MP4000 scan to folder

    Zero file size is interesting....

    I assume that all communications work fine just that you receive a zero file size into the scan directory. MFD NIC has blinking LED's?
    Does everything print out fine? So you have proper coms over Ethernet, or is it a WIFI network?

    Is the scan method:
    scan to folder (SMB) local PC or server share ?
    scan to email?
    scan to ftp?
    Have you tried different scan methods other than scan to folder ?


    Try resetting your modem/router.
    Sounds like a switch/router issue.
    Have you updated your network speed settings, handshake/throttle issue?
    Maybe a WIFI network issue?

    What has been changed or updated just recent?
    I.T. done something?
    Firewall locked down Port 445 NetBIOS over TCP/IP ??? (smb)
    Last edited by NeoMatrix; 06-21-2017 at 01:45 AM.
    Inauguration to the "AI cancel-culture" fraternity 1997...
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  3. #3
    Master Of The Obvious 10,000+ Posts
    MP4000 scan to folder

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    Re: MP4000 scan to folder

    I saw something like this on a Toshiba eS452. Faxes were being forwarded to an SMB folder. At one point it stopped working so our IT re-worked the setup on the MFP side. At that point the forwarded faxes did create pdf files of 0KB which naturally do not open.

    The share folder that was receiving the fax receptions was 7 sub-folders down, and had not been changed in 7 years, and thousands of fax receptions being written and deleted. With the promise that I would not change the folder structure in any way, I created a new share folder 2 sub-folders down, and re-worked the MFP setup ... and it worked perfectly.

    It turned out that there was something corrupt about the folder and/or folder structure. I did not change the original folder or it's structure, and it's probably still there languishing, corrupt. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  4. #4
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    Re: MP4000 scan to folder

    I am using scan to folder (SMB)

    I have tried scanning to a shared folder on the server and also setup a shared folder on another PC on the network, the result is the same.. file created with 0kb size and eventually the machine throws a failed error..

    IT are adamant they have made no changes on the network..

    The only other issue I saw was being unable to access the machine via a web browser.. and yet I can ping the machine and print to it fine..

    Normally I would look to firmware, but that was the first thing I did and has had no effect.

    Thanks

  5. #5
    Service Manager 5,000+ Posts
    MP4000 scan to folder

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    Re: MP4000 scan to folder

    Did you update ALL the firmware files or just the main ones?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  6. #6
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    Re: MP4000 scan to folder

    All firmware...

  7. #7
    Senior Tech. 2,500+ Posts NeoMatrix's Avatar
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    Re: MP4000 scan to folder

    Old machine new Firmware. SMBv1 changes over to SMBv2-3.
    What operating system is the MFD communication with?

    Net authentication failure .....?
    I'd learn toward the wrong subnet octect but your already communicating with WIM.
    What is the exact message on the MFD display ?

    Corrupt address book , HDD fault ?
    User name & password in the address book correct ?
    See if you can save the address book an upload it again.
    Try resetting the NSC and reinitialise the address book.

    No DNS, gateway ? Hostname glitch...?
    Are you using DHCP or fixed IP on the MFD?
    Try telnet to MFD and set port 445 up. It might jog something.

    Plug a laptop and cross over cable into the MFD and scan to your Laptop as a test.


    HTH
    Inauguration to the "AI cancel-culture" fraternity 1997...
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  8. #8
    The New Guy 1,000+ Posts ruben's Avatar
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    Re: MP4000 scan to folder

    A zero byte file can also be caused by a firewall or anti-virus software blocking the SMB communication.

  9. #9
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    Re: MP4000 scan to folder

    Hi

    Something weird is definitely happening..

    I cannot access the copier via a browser either..

    I plugged my laptop into the copier and can view it with a web browser... didn't try scan to folder..

    So, am confident something on the network has changed, but nobody has any idea what...

  10. #10
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    Re: MP4000 scan to folder

    Their IT dept. may have WSUS or the machine with the shared folder, may have automatic updates set - in which case, it may have got the recent "Wannacry" SMB v1 patch as part of the quality rollup pack - and they may even not have noticed, we've found this at a number of sites. This, is what i did recently to fix it on an 02 model:



    If they've only patched SMBv1 (which is pretty standard) for the known vulnerability exploited by “Wannacry” – this update went out via Windows update/WSUS etc. if you’re using it, so this might be the issue.

    Steps:

    Try this:
    Open a telnet connection to the copier and do the following that is in BOLD. This may fix the issue without effecting the scanning from other machines. If it does not work run the same again but make the "1" a "0" and the "445" a "139" and it will be back to default. Cycle the power after word. Be sure to tap "logout" after changing the settings and typing "yes" at the end to save the settings after logout.
    msh> smb client auth
    -Displays the current setting
    msh> smb client auth 1
    -Enables NTLMv2
    msh> logout
    -Saves data
    Setting value Result
    0 (default) SMB client uses NTLM/LM authentication.
    1 SMB client uses NTLMv2/NTLM/LM authentication.
    Authentication level setting: The device will use only one protocol with the priority that is the highest among the available protocols. The priorities are listed in the table below. The device cannot switch between them automatically.
    Priority Authentication
    Level 0 (default) Level 1
    High
    |
    Low NTLMv1 NTLMv2
    LAN Manager NTLMv1
    Plain Text LAN Manager
    N/A Plain Text
    The SMB port can be changed via Telnet:
    msh> smb client port
    -Displays the current setting
    msh> smb client port 445
    -Changes port number

    Don’t forget:

    msh> logout
    -Saves data

    Setting value Result
    139 (default) SMB client uses port 139 port
    445 SMB client uses port 445 port (normally required after server is patched)



    Give the copier a restart after these changes, and see how you go. Let me know if there are any issues.


    Kind regards,

    Chris Hall
    Ricoh Business Centre IT support

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