Savin 816 Error

[codexavellum]

For Printer, Scanner, and Copier it says Alert for Status

"Supplies Order Call Failed"

the LCD also says "Failed to connect to server"

Any assistance?

Thanks!

[slimslob]

Sounds to me like @Remote is enabled but cannot connect to the @Remote server to notify a supply need.

[codexavellum]

Sounds to me like @Remote is enabled but cannot connect to the @Remote server to notify a supply need.

Any idea how I can fix it? Never used any of their products before

[slimslob]

Any idea how I can fix it? Never used any of their products before

I take it that you are therefore not an approved Ricoh dealer tech. Refer the problem to your nearest Ricoh/Savin/Lanier dealer as this may require uninstalling @Remote.

[COPIERMAN]

As a tech would recommend to purchase a service manual and parts will need down the road for serving it anyway. then in service manual look for copier service program section 5 will tell how to resolve problem turning off alarms.