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  1. #1
    Senior Tech 100+ Posts
    MPc5502 not recognizing new toner


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    MPc5502 not recognizing new toner

    I have to meet a tech Monday that has an MPc5502 that keeps saying to insert a new black toner bottle. This is not an ADD TONER issue. He updated the firmware & was able to run copies afterwards, but the message showed up just as he was getting his ticket signed and he can't get past it.

    He's already tried 2 new bottles, replaced the RFID and replaced the IOB pcb. He also downloaded & installed the firmware that just came out last week.

    Any ideas??? The only thing I can think of off hand is to re-initialize the engine.

    Thanks for any & all ideas.

    Last edited by techsass; 07-29-2017 at 08:27 PM.

  2. #2
    The New Guy 1,000+ Posts ruben's Avatar
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    Re: MPc5502 not recognizing new toner

    Usually this is caused by a faulty pump, but can sometimes be a faulty or shorted TD sensor.

    Toner end flow chart: toner end conditions.pdf

    S26
    S27
    S28
    S29
    Toner End Sensor - K
    Toner End Sensor - Y
    Toner End Sensor - C
    Toner End Sensor - M
    CN207/B14

    CN207/B3

    CN207/B9

    CN207/B6
    Open Toner end cannot be
    detected.
    Shorted Toner end is detected
    when there is enough
    toner.



  3. #3
    Senior Tech 100+ Posts
    MPc5502 not recognizing new toner


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    Re: MPc5502 not recognizing new toner

    Appreciate the response, but this isn't a false add toner issue. The copier isn't recognizing the new toner bottle. Sp3045 doesn't help, etc.


  4. #4
    Field Service Engineer 2,500+ Posts
    MPc5502 not recognizing new toner

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    Re: MPc5502 not recognizing new toner

    What is the EXACT message?

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  5. #5
    Senior Tech 100+ Posts
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    Re: MPc5502 not recognizing new toner

    Since he updated the firmware as all good techs should, and then the problem appeared, I would check that the machine is not a RM unit that needs a different engine firmware version. I had this problem and the correct firmware corrected it.

    Engine
    9/26/2016
    D143-D144RM_Engine_v1.11a.04_SDCard NOTE: Engine firmware to be used on Greenline Series(RM Models) D111-D142 and D143-D144 Only.
    Engine
    7/28/2017
    Engine
    7/28/2017




  6. #6
    Senior Tech 100+ Posts
    MPc5502 not recognizing new toner


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    Re: MPc5502 not recognizing new toner

    Quote Originally Posted by Brianneoe View Post
    Since he updated the firmware as all good techs should, and then the problem appeared, I would check that the machine is not a RM unit that needs a different engine firmware version. I had this problem and the correct firmware corrected it.

    Engine
    9/26/2016
    D143-D144RM_Engine_v1.11a.04_SDCard NOTE: Engine firmware to be used on Greenline Series(RM Models) D111-D142 and D143-D144 Only.
    Engine
    7/28/2017
    Engine
    7/28/2017

    Awesome!!! Strange how tech support was unaware of this.

    Will post the actual message after I get out there.


  7. #7
    Senior Tech 100+ Posts
    MPc5502 not recognizing new toner


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    Re: MPc5502 not recognizing new toner

    First off the display says "Toner Cartridge Setting Error".

    It is a known issue according to Ricoh Tech support. As Brianneoe stated there is a specific Engine firmware for the Greenline version - 1.11a.04. It doesn't tell you that on esource, but there is a message in the readme saying it's only for machines whose S# has an RM suffix. Usually you can just load the correct firmware and you're back up & running. Usually, but not today. I even tried going back 2 versions of the Engine firmware.

    Tried an Engine clear without any luck. Reseated the new RFID pcb, but still no luck.

    I then reseated the BCU eeprom and all their print jobs started coming out.

    I then shut it down to remove the nvram backup SD card. When I turned it back on my error was back. Reseated the eeprom a few more times, but it never came back to ready.

    Hopefully a new eeprom will do the trick.


  8. #8
    Junior Member
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    Re: MPc5502 not recognizing new toner

    I had the same issue when I "accidentally" updated the firmware on NON greenline copier using the GREENLINE engine firmware. Reverting to the correct engine firmware corrected the issue.


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