I have read other threads with a somewhat similar issue but not exactly:
MP C5000
Copies, Prints and Scans just fine. Did a firmware update already but no go.
The fax button lights up red when you press it
The display says " Make sure the paper tray is not overloaded and the paper is set correctly" (pictures attached)
I have checked and re-checked the paper size, type, etc. and all looks good. Not overloaded of course. Tried switching to tray 2 as the input, no go.
Also, when I try to choose the output area it gives me Internal Tray 1 as an option but there is no internal tray on the machine (maybe there was one on it before and it was removed but not sure, customer bought it used). I cannot press ok and clear the display message but that might be because there is no internal tray on the machine. Not sure why it gives me that option - maybe the machine thinks there is one?
Could the fax board have been zapped? Hate to replace it if that is not it.
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