ricoh 2060 stops printing

[leo34staffs]

Hi guys, im getting the problem where the machines stops printing (will respond to a ping request) i have updated all firmware, the customer says that when they switch the machine off and on again, the print jobs are then printed? any suggestions.

Thanks

[anthony123]

Pretty broad question. I am attempting to help, if I state the obvious please don't be insulted. Off the cuff it sounds like a memory problem. questions you should ask yourself: Does it happen on all print jobs, Is it a particular application, are they printing from the internet when they have the problem, do small print jobs print properly, do other applications print OK.

[leo34staffs]

Thanks for the reply, to be honest i have never caught the machine doing this as when i get there its ok!!! I have told the customer to leave the machine when they get the problem so i can either try a print from my laptop via crossover. it seems like all other jobs seem to stop also untill the power is switched off and on. I will await there call again, thanks for the help.

[FMC]

It could be that there is not enough memory and the machine is stopping as it ran out of storage space when printing(spooling).

I would try and find out if they are printing colour pictures when it stops, they use alot of memory.

[Ollie1981]

Are you getting any hard-disk or memory related SC codes on the Log Data?

SC 819/820 for memory faults or SC992 is a good indicator for HDD probs.

I had a 2025 a few days ago that would display "Printing" on the printer tab, but would just sit there, cure was a new HDD.

[Jimbo1]

There can be a stalled print job on the server that gets kicked to the rear when you reset the machine. I have had this happen on various brands, it's not the machine eveb though I am sure the I.T. guy swears that it is.

Got in a real big row with one of them one time and the guy even threatened to get me fired. In the end someonew had a printjob stalling the printer. Sometimes it's a computer that is independant from the network but can access the printer.


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