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  1. #1
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    MPC4504 SC899 then SC991 then SC997

    Hi Guys

    Getting a strange fault
    Customer keeps getting SC899 but then it is followed by a SC991 and then a SC997.

    All the latest firmware has been stuck on including the latest cheetah panel and Java.

    Another strange thing is that although it sometimes happens in the afternoon it also happens at 1am , 4am , 9pm - Almost as if it is just sitting there and error codes.

    The machine also has safecom on

    Any suggestions?


  2. #2
    Senior Tech 100+ Posts Choro1dal's Avatar
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    Re: MPC4504 SC899 then SC991 then SC997

    Are the Heap and Stack sizes correctly set? The values should be in the SDK (Safecom) manual. If not, set both to no more than 75% of the maximum value displayed on screen.
    User Tools, Machine Features, Extended Features, Extended Features, Admin Tools.

    Check/ set the diprint timeout to at leat 60 seconds. By default this is 15 seconds.


  3. #3
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    Re: MPC4504 SC899 then SC991 then SC997

    Thanks for replying Choro1dal

    Heaps and stacks are the same as the other 6 machines on site.

    I have changed the Diprint settings. Will see how it goes and let you know

    Thanks


  4. #4
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: MPC4504 SC899 then SC991 then SC997

    But what are they set to?

    Computers are serious tools, Michael!

  5. #5
    How'd ya manage that? 500+ Posts zed255's Avatar
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    Re: MPC4504 SC899 then SC991 then SC997

    I had a machine behaving similarly and ended up going through a reset procedure (from the TSRC in the US) for the Java platform. This applies to machines where Java is on flash memory and not an SD card.

    User Tools> System Settings> Admin Tools> Enhanced Authentication Management> OFF
    Stop all applications, including Java
    Disable Java in SP mode SP5-730-001 to 0
    Format HDD 'Data for design and printer fonts' SP5-832-009 (usually, verify in manual for your specific model)
    Perform SCS memory clear SP5-801-3
    Return all SPs from SP5-401-160 to SP5-401-230 to default setting
    Power Cycle
    Enable Java in SP mode SP5-730-001 to 1
    Power Cycle
    Install Java from SD card
    Reinstall applications.

    Zed
    One out of four people is mentally unbalanced.
    Think of your three closest friends...
    If they seem okay, then You're The One.

  6. #6
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    Re: MPC4504 SC899 then SC991 then SC997

    Hi TonerMunkeh

    The Heap Size was - 32Mb and the stack size was 512KB

    Thanks Zed, i am going back to the customer on Monday to see if the machine has gone into an error state over the weekend, I was also thinking along the lines of something to do with Java, will give this a go and get back to you next week


  7. #7
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: MPC4504 SC899 then SC991 then SC997

    Stack is set too high, I just had a 3503 with SC997 and setting the stack to 384 sorted it.

    Computers are serious tools, Michael!

  8. #8
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    Exclamation Re: MPC4504 SC899 then SC991 then SC997

    Hi,

    some thing new about this case?

    I have same problem on MPC4504SP with safecom.


  9. #9
    Hair Straightener Tech 500+ Posts rsyarcia's Avatar
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    Re: MPC4504 SC899 then SC991 then SC997

    with mp c2504exsp, we downgraded the java version. it was ok after...

    Nobody is perfect..

  10. #10
    Technician PJB's Avatar
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    Re: MPC4504 SC899 then SC991 then SC997

    All -04 Machines with Safe Com has to have Java 12.45 or lower to work. Anything higher will cause problem


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