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  1. #1
    Trusted Tech 50+ Posts johnny32's Avatar
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    mpc 2800 firmware failure

    Hi all
    I have a mpc2800 which in the middle of a remote firmware update the power was lost to the office,. I have turned back on the machine and it just ststes waiting on firmware up date for ip address 192....
    Is there anyway of recovering this or do i need to replace boards nvram etc.
    i do have an nvram in stock in the office but how do i get this to work???

    Thanks


  2. #2
    How'd ya manage that? 500+ Posts zed255's Avatar
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    Re: mpc 2800 firmware failure

    I have recovered remote firmware failures with SD card firmware. May depend on which module failed to load. Sometimes recovery can seem to take a long time, so be patient.

    Zed
    One out of four people is mentally unbalanced.
    Think of your three closest friends...
    If they seem okay, then You're The One.

  3. #3
    Retired 5,000+ Posts slimslob's Avatar
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    Re: mpc 2800 firmware failure

    I have been told that you can get a recovery SD card from tech support. It alows the MFP to boot from the SD card so you can restart update.


  4. #4
    Trusted Tech 50+ Posts johnny32's Avatar
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    Re: mpc 2800 firmware failure

    Quote Originally Posted by slimslob View Post
    I have been told that you can get a recovery SD card from tech support. It alows the MFP to boot from the SD card so you can restart update.
    Would i need to order that up what is the proceedure


  5. #5
    Retired 5,000+ Posts slimslob's Avatar
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    Re: mpc 2800 firmware failure

    Quote Originally Posted by johnny32 View Post
    Would i need to order that up what is the proceedure
    In the US we had to contact our regional service support rep.


  6. #6
    How'd ya manage that? 500+ Posts zed255's Avatar
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    Re: mpc 2800 firmware failure

    Quote Originally Posted by slimslob View Post
    In the US we had to contact our regional service support rep.
    If I recall correctly the recovery SD was only available for certain products. I have heard no mention of them recently. I have, as already mentioned, been able to resume interrupted updates via regular firmware loaded on a regular SD card. I would at least give that a shot first.

    Zed
    One out of four people is mentally unbalanced.
    Think of your three closest friends...
    If they seem okay, then You're The One.

  7. #7
    Field Service Engineer 1,000+ Posts
    mpc 2800 firmware failure

    copier tech's Avatar
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    Re: mpc 2800 firmware failure

    Try just updating the engine & system firmware individually via SD card

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #8
    Trusted Tech 50+ Posts johnny32's Avatar
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    Re: mpc 2800 firmware failure

    Thanks all
    managed to get the issue sorted. Turned out the machine wasnt reading either of my two memory cards, bought a new new one and with engine firmware machine updated successfully.
    Thanks for the responses


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