Placed sd card on slot 2 with package folder. Turned on copier with side door open. After booting it goes straight into normal mode (copy scanner icons). When entering sp mode (also tried sp mode factory and special service mode) the firmware update tab is misisng. I reformatted the sd card and backed up the nvram and address book with no issues. Reformatted sd card copied over the package folder. NG. Also looked for SP5-886-001, but cannot find.
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