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  1. #1
    Technician engineers's Avatar
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    Scanning to office 365

    Hi guys,
    I recently installed a load of machines into a new customer, they were actually migrating to brand new servers while I was on site. Their mail server changed to office 365 one.
    I managed to get scan to email working on 2x MPC3504ex machines, but with the same details I cannot for the life of me get it to work on a SP3610sf. Here are the details:
    Server name- smtp.office365.com
    Port- 587
    Authentication- On
    Auth username/email- scans365@customersname.com
    Password- ****** (trust me I triple checked this and it is right)
    Encryption- Auto (I think I did try on and off also)
    SSL- Set to active on web image monitor
    All ip/gateway/subnet and dns are correct
    sender name set to ON and its email is also scans365@customernsame.com as I know that is a big deal on office 365

    As I mentioned earlier these details are exactly the same as the 2 Bigger mfps that currently work. I have spoken to their IT and they tried everything they can but naturally in the end they said the server is obviously fine so it must be the Ricoh.
    The only option I have left is to try new firmware although that has brought me another problem because I have not seen firmware like this before (we don't really sell SP before now) It only has 3 firmware types and when extracted only 1 had the .fwu file and the others had loads of zipped folders with something called FirmwareUpdater inside, what is that?
    Also it does print fine and can scan to folders on the server fine and been tried in 2 different ports just for added detail.
    Anyone know anything I can try or has anyone else been stuck at this same problem where 1 machine works but the other doesn't?
    Thanks


  2. #2
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: Scanning to office 365

    The Kibo controllers aren't capable of true SSL authentication. Use the customer's SMTP MX record as a scanning server with no authentication. Only problem is they can only scan to addresses within their domain.

    Computers are serious tools, Michael!

  3. #3
    Technician engineers's Avatar
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    Re: Scanning to office 365

    So firmware will achieve nothing then. Ok I think it should be fine for them to only scan to themselves and not external.
    Is this MX record something their IT will have to provide or is it a generic term that I can find out for myself?
    Thanks for the reply


  4. #4
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: Scanning to office 365

    Use https://mxtoolbox.com/ and input their domain name. It will tell you what their MX record is.

    Computers are serious tools, Michael!

  5. #5
    Technician engineers's Avatar
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    Re: Scanning to office 365

    Thanks for that, it doesn't actually find it though. Maybe because of recent server migration?
    I'll just have to wrangle it out of their IT company


  6. #6
    IT Manager 250+ Posts bsm2's Avatar
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    Re: Scanning to office 365

    check the date and time on machine if incorrect may cause problem


  7. #7
    Technician engineers's Avatar
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    Re: Scanning to office 365

    Thanks TonerMunkeh. Their IT gave me MX records and followed your instructions and worked perfectly.
    I call that case closed


  8. #8
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Scanning to office 365

    Quote Originally Posted by TonerMunkeh View Post
    The Kibo controllers aren't capable of true SSL authentication. Use the customer's SMTP MX record as a scanning server with no authentication. Only problem is they can only scan to addresses within their domain.
    For those wanting more information, attached a power point tech reference on the difference between the GW, KIBO and PR controllers. See SMTP notes on slide 12. Office 365 requires SMTP over TLS. Had to convert it to a PDF. KIBOCtrl_GWvsKIBOvsTyPR_TRv1.0.pdf


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