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  1. #1
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    Ricoh machines xx04sp and new xx04exsp models

    Hi,

    Having trouble with many machines that have safecom, they are having a restart problem, you get a

    technical problem on the screen and have to restart your machine.

    The log logged SC899, some one have the same problem?

    Thank you for all the answers


  2. #2
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: Ricoh machines xx04sp and new xx04exsp models

    Solutions are a bit of a nightmare.

    SC899 is a general service code that means a software error has occurred.
    The code is not very helpful as there is little indication to the root cause, e.g it might be Safecom, but could just as easily be a print job or some other function causing the problem.

    Many fixes for SC899 will be via firmware updates and server and client app software updates issued from the software solutions vendor.

    You need to troubleshoot and try and re-create the sequence of events leading up to the triggering of the service code.
    Then log a support call with Ricoh when you have gathered all the information you can on the problem.

    Last edited by Cipher; 08-25-2017 at 04:44 PM.

  3. #3
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    Re: Ricoh machines xx04sp and new xx04exsp models

    Your 899 code issue may have nothing to do with this print release program but more to do with bad print jobs from the internet. Check your firmware versions first. I had a installation of a new MP 6055 that would not stop printing PS error pages from Chrome until I installed the pcl5 driver.


  4. #4
    Senior Tech 1,000+ Posts
    Ricoh machines xx04sp and new xx04exsp models

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    Re: Ricoh machines xx04sp and new xx04exsp models

    Quote Originally Posted by Brianneoe View Post
    Your 899 code issue may have nothing to do with this print release program but more to do with bad print jobs from the internet.
    This is true. Printing some HTML documents will cause this code. Unplug the network cable and reboot the machine. If this clears it, have IT clear the queue in the server, or clear the PC queue if its peer to peer structure. Firmware and Java needs to be current.

    NEVER ASSUME ANYTHING

  5. #5
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    Re: Ricoh machines xx04sp and new xx04exsp models

    Another quick fix if nobody can pin down where the bad job is coming from is to turn on "user auth" per user codes- reboot the machine with it on the network, wait 5 minutes and then turn off user auth. That will spool out all the waiting jobs and get everyone working again


  6. #6
    Service Manager 2,500+ Posts TonerMunkeh's Avatar
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    Re: Ricoh machines xx04sp and new xx04exsp models

    Also check the heap and stack settings. They should be set to 75% of the maximum memory.

    Computers are serious tools, Michael!

  7. #7
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    Re: Solved Ricoh machines xx04sp and new xx04exsp models

    solved, it was firmware bug with java.


  8. #8
    Senior Tech 250+ Posts Zaxxon's Avatar
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    Re: Ricoh machines xx04sp and new xx04exsp models

    safecom are not supported on the ex models, or am I wrong?


  9. #9
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    Re: Ricoh machines xx04sp and new xx04exsp models

    The ex models support safecom.


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