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  1. #1
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    RIC MP3351 FAX standsby

    When sending fax it says STANDBY. And when receiving fax it keeps ringing. No fax tone. Anyone can help me please? Thank you


  2. #2
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    Re: RIC MP3351 FAX standsby

    user tools /facsimile feature/reception / switch reception mode make sure it says auto. Regular fax mode hit hook see if you hear dial tone check volume might be set to lowest setting


  3. #3
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    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by COPIERMAN View Post
    user tools /facsimile feature/reception / switch reception mode make sure it says auto. Regular fax mode hit hook see if you hear dial tone check volume might be set to lowest setting
    Hi Copierman,

    Tried the reception mode, auto and manual. They both keeps ringing. NO dial tone. WHne I hit the HOOK and increase volume no sound. ANy help please? Thank you


  4. #4
    Service Manager 2,500+ Posts
    RIC MP3351 FAX standsby

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    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by KaiRai2018 View Post
    Hi Copierman,

    Tried the reception mode, auto and manual. They both keeps ringing. NO dial tone. WHne I hit the HOOK and increase volume no sound. ANy help please? Thank you
    Plug the phone cable into the proper jack on the machine....."LINE"


  5. #5
    Trusted Tech 50+ Posts DRichard's Avatar
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    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by KaiRai2018 View Post
    When sending fax it says STANDBY. And when receiving fax it keeps ringing. No fax tone. Anyone can help me please? Thank you
    Make sure telephone cord is plugged into "LINE" and not "TEL". Confirm secure installation of fax assy. If these look good you most likely will need to replace FCU.


  6. #6
    Retired 5,000+ Posts slimslob's Avatar
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    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by KaiRai2018 View Post
    And when receiving fax it keeps ringing.
    Does this mean that when standing next to the 3351 you can hear the ringing coming from the 3351 or just that the calling phone can hearing the simulates ring tone. Just because you can hear a ringing tone when you call another number does not mean that the phone or device you are calling is actually being rang. I can unplug my home and call with my cell phone and it will sound the same on the cell phone as if I just don't answer.


  7. #7
    Field Supervisor 500+ Posts
    RIC MP3351 FAX standsby

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    Re: RIC MP3351 FAX standsby

    Plug the phone line into a standard analog hand set and test if you have a dial tone and can call in and out. If not you have a problem with your phone line.

    Totoro

  8. #8
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    Re: RIC MP3351 FAX standsby

    Thanks for all your insights. Yes its indeed the Bell line that has a problem not the machine.


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