Results 1 to 8 of 8
  1. #1
    Technician
    Join Date
    Sep 2017
    Location
    Toronto
    Posts
    13
    Rep Power
    0

    RIC MP3351 FAX standsby

    When sending fax it says STANDBY. And when receiving fax it keeps ringing. No fax tone. Anyone can help me please? Thank you

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Jun 2009
    Location
    /Florida
    Posts
    552
    Rep Power
    38

    Re: RIC MP3351 FAX standsby

    user tools /facsimile feature/reception / switch reception mode make sure it says auto. Regular fax mode hit hook see if you hear dial tone check volume might be set to lowest setting

  3. #3
    Technician
    Join Date
    Sep 2017
    Location
    Toronto
    Posts
    13
    Rep Power
    0

    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by COPIERMAN View Post
    user tools /facsimile feature/reception / switch reception mode make sure it says auto. Regular fax mode hit hook see if you hear dial tone check volume might be set to lowest setting
    Hi Copierman,

    Tried the reception mode, auto and manual. They both keeps ringing. NO dial tone. WHne I hit the HOOK and increase volume no sound. ANy help please? Thank you

  4. #4
    Service Manager 2,500+ Posts
    RIC MP3351 FAX standsby

    sandmanmac's Avatar
    Join Date
    Feb 2009
    Location
    Toronto, ON
    Posts
    3,884
    Rep Power
    159

    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by KaiRai2018 View Post
    Hi Copierman,

    Tried the reception mode, auto and manual. They both keeps ringing. NO dial tone. WHne I hit the HOOK and increase volume no sound. ANy help please? Thank you
    Plug the phone cable into the proper jack on the machine....."LINE"

  5. #5
    Senior Tech 250+ Posts DRichard's Avatar
    Join Date
    May 2008
    Location
    Knoxville, TN
    Posts
    482
    Rep Power
    43

    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by KaiRai2018 View Post
    When sending fax it says STANDBY. And when receiving fax it keeps ringing. No fax tone. Anyone can help me please? Thank you
    Make sure telephone cord is plugged into "LINE" and not "TEL". Confirm secure installation of fax assy. If these look good you most likely will need to replace FCU.

  6. #6
    Retired 10,000+ Posts
    RIC MP3351 FAX standsby

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,074
    Rep Power
    987

    Re: RIC MP3351 FAX standsby

    Quote Originally Posted by KaiRai2018 View Post
    And when receiving fax it keeps ringing.
    Does this mean that when standing next to the 3351 you can hear the ringing coming from the 3351 or just that the calling phone can hearing the simulates ring tone. Just because you can hear a ringing tone when you call another number does not mean that the phone or device you are calling is actually being rang. I can unplug my home and call with my cell phone and it will sound the same on the cell phone as if I just don't answer.

  7. #7
    Field Supervisor 500+ Posts
    RIC MP3351 FAX standsby

    totoro's Avatar
    Join Date
    Apr 2008
    Posts
    569
    Rep Power
    41

    Re: RIC MP3351 FAX standsby

    Plug the phone line into a standard analog hand set and test if you have a dial tone and can call in and out. If not you have a problem with your phone line.
    Totoro

  8. #8
    Technician
    Join Date
    Sep 2017
    Location
    Toronto
    Posts
    13
    Rep Power
    0

    Re: RIC MP3351 FAX standsby

    Thanks for all your insights. Yes its indeed the Bell line that has a problem not the machine.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here