MP2851 can't scan to new Windows 10 computer, others still work

[copyaction]

Customer got 1 new windows 10 computer today, tried to set up scan to folder and it times out with "Connection with the destination has failed"

Previously updated firmware and 2 other windows 10 machines still scan fine.

Tried everything in the recent "RICOH MPC4502 Can't scan to folder" thread

Error log shows - SMBC: failed to connect (03201:0x2100002) ERR:

Made sure SMB1.0 is turned on in windows features.

File sharing is on. Folder is shared properly read/write. Also turned off Windows Firewall.

Tried "ip address" and "computer name" in Path

Prints fine from this computer and I can pull up the WIM as well.

There must be a setting I am missing?

[slimslob]

Is the new computer part of the same workgroup as the other computers? Is NetBIOS over TCP/IP disabled on the computer as this will prevent host name resolution and Microsoft Update from a little over a year ago does not play nice with scan to IP address, thinks the MFP is a spam source and blocks it. This is especially true on a domain or with multiple subnets.

[Oze]

Failing all that...is it possible to setup a shared scan location on the customer's network?
If it's confidential scanning you could setup a sub folder for that particular user maybe?

[copier tech]

When I get this issue I start by plugging in my laptop directly to the MFP with a cross over cable, then try a SMB scan to your pc as you will 100% know your Win logon is correct ;O)
If that fails you know the issue is with the copier, if it works then look at the customers PC/network

[tjvincent]

Did you try browsing to the PC from the machine ?

[slimslob]

When I get this issue I start by plugging in my laptop directly to the MFP with a cross over cable, then try a SMB scan to your pc as you will 100% know your Win logon is correct ;O)
If that fails you know the issue is with the copier, if it works then look at the customers PC/network

You obviously did not read his full post. If you had you would have realized that the 2851 is already scanning to 2 other computers. No need to test it with his laptop.

[gkalman2004]

Check with firewall and antivirus disabled.
Also check if the share is accessible from other pc.

[copyaction]

Thanks slimslob I will try Netbios today.
No I could not browse to the pc from the copier.
Yes their 2 other Windows 10 computers are still scanning fine.
yes I tried it with firewall turned off.

[keithxxiii]

I received a call from one of the ITs, saying that their windows 10 was working fine hours before he had installed the windows updates. I asked him to uninstall those updates and scan to folder started working fine again. I just cant find my notes on which KB was it. sorry my bad

[aktasson]

You have in Windows the possiblilty to check under SMBServer entrys (Computer Management Console, Applications, Microsoft, WIndows) for security or connectivity loggs.
If no entry exists, then you have probably a problem with the firewall/router/switch.