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  1. #1
    Trusted Tech 50+ Posts
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    MP C2003-C6003 Mandatory Updtate



    Ricoh is pushing out a mandatory update for all Metis models. They have sent letters out to most customers regarding the issue which is a result of the skew motor sticking on. There is a small risk of fire involved due to the driver IC on the IO board as a result. There is a small mylar sheet and adhesive backed sheet that is applied to the backside of the IO board. Firmware levels should also be brought to their highest levels, but especially the engine firmware to apply a change to allow the machine to force the skew motor off. Please note that if a machine has received custom firmware, it is not to have the firmware upgraded. Ensure that engine firmware is the latest version and matches the machine configuration. Models configured with the model 3090 SPDF receive 1.39:08, etc.

    P/N for mandatory retrofit: D1499905

    Units Affected:
    MP C3003 D14617 E154M810001 08/09/14 E154M560001 05/09/14
    MP C3503 D14717 E164M510001 05/29/14 E164M560001 05/12/14
    MP C4503 D14817 E174M510001 05/27/14 E174M462033 04/29/14
    MP C5503 D14917 E184M510001 05/06/14 E184M860001 08/05/14
    MP C6003 D15017 E194M510040 05/05/14
    MP C2003 D17617 E204R500254 05/01/14
    MP C2503 D17717 E214R500104 05/01/14
    MP C3003G D14618 E154G600024 05/29/14
    MP C3503G D14718 E164G700001 07/28/14
    MP C4503G D14818 E174G600125 06/10/14
    MP C5503G D14918 E184G700001 07/15/14
    MP C6003G D15018 E194GB00001 11/18/14
    MP C2003G D17618 E204GC00001 12/22/14
    MP C2503G D17718 E214GC00040 12/22/14

    How to ascertain manufacture date: Example E15-4-M-4-2 1513E15 = Model / 4 = Year / M = Factory / 4 = Month 1 through 9 is Jan thru Sept, ABC represents Oct, Nov andDec / 2 Assembly Line / 1513 = production monthly sequence

    If you have access to the TSRB, this procedure is outlined in the tech bulletin labeled "Product Safety Information" Ricoh should have techs in the field already making the mandatory changes to the machines but I figured this information may be useful to at least a handful of people.


  2. #2
    Field Service Engineer 1,000+ Posts
    MP C2003-C6003 Mandatory Updtate

    copier tech's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    I'm rolling this out now, 100's to do 😡

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  3. #3
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    I have seen it and as an independent The mylars are not available yet.


  4. #4
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    Just awesome. (FFS)

    - I know what I need to know as I need to know it, but knowing is not enough I must understand what I know.

  5. #5
    Trusted Tech 50+ Posts DRichard's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    Quote Originally Posted by copier tech View Post
    I'm rolling this out now, 100's to do 😡
    Us too. (we too? Us also? Also we?..)

    As are we!


  6. #6
    Copier Combobulator 250+ Posts
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    Re: MP C2003-C6003 Mandatory Updtate

    We only have three. That machine is too new for most of our stingy customers!


  7. #7
    Retired 5,000+ Posts slimslob's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    Quote Originally Posted by sturmtrooper View Post
    We only have three. That machine is too new for most of our stingy customers!
    A model that was introduced 4 years ago and has been replaced by newer models is too new?


  8. #8
    Field Service Engineer 1,000+ Posts
    MP C2003-C6003 Mandatory Updtate

    copier tech's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    Quote Originally Posted by sturmtrooper View Post
    We only have three. That machine is too new for most of our stingy customers!
    Theres updates for the new 04 series & a few other new models mainly firmware & apps to update.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  9. #9
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    Re: MP C2003-C6003 Mandatory Updtate

    350 to do for a crew of 15 technicians
    (200+ already done)


  10. #10
    The Mid-Volume Cog 100+ Posts Athlontini's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    Did my first one today. Not too bad, the most annoying part still seems to be waiting for package firmware to finish updating...


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