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  1. #11
    Technician
    MP C2003-C6003 Mandatory Updtate

    moonraker's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    Done all of our local bigger accounts, multiple machines but no travel.
    Now comes the small one machine accounts where it will be more travel than work.


  2. #12
    Service Manager 1,000+ Posts
    MP C2003-C6003 Mandatory Updtate

    Lagonda's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    I've got about 1700 across Australia to track down and 350 of them will need the mylar mod kit fitted.
    At least Ricoh have caught up with the real world and have acknowledged how much it really costs to lob a tech through the customers front door. We're getting reimbursed $60 AUD for firmware and $90 AUD for fitting the kit.
    Since we only got $11 for the last compulsory firmware update that is a major improvement.

    The $hit fight will start when I claim all the copiers we did under RRN0024 then want to claim again when we had to revisit them when they released RRN0024a and we had to fit the kit.

    At least 50% of IT is a solution looking for a problem.

  3. #13
    Senior Tech 100+ Posts
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    Re: MP C2003-C6003 Mandatory Updtate

    Quote Originally Posted by Athlontini View Post
    Did my first one today. Not too bad, the most annoying part still seems to be waiting for package firmware to finish updating...
    You only have to update engine firmware, the biggest pain is doing the mylars on the older ones.


  4. #14
    Copier Combobulator 250+ Posts
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    Re: MP C2003-C6003 Mandatory Updtate

    Quote Originally Posted by slimslob View Post
    A model that was introduced 4 years ago and has been replaced by newer models is too new?
    Most of the time our customers only replace a machine when it is dead, or will no longer work with their current operating system.

    We have a few customers with 1018s, plenty of 1515's and a variety of machines between 2020's and 2851's.

    We only have a total of three CXX03's in the field at all. Most of our color customers have C2050 or C2051's one C6000 I despise and maybe one C2800.

    We do have maybe five that have CXX04 series machines and one or two 04ex machines out there.

    Our newest machines are those that are part of state wide Ricoh contracts and those are almost exclusively BW.


  5. #15
    Field Service Engineer 1,000+ Posts
    MP C2003-C6003 Mandatory Updtate

    copier tech's Avatar
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    Post Re: MP C2003-C6003 Mandatory Updtate

    Just completed my first 8 today all at one site, went armed with a few SD cards so while a half were updating I was fitting mylars on the others

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  6. #16
    Trusted Tech 50+ Posts
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    Re: MP C2003-C6003 Mandatory Updtate

    Did my first one today and I was dumbfounded, it already had the mylar kit on it. Compared the serial numbers and this machine was 700 past the given serial number.


  7. #17
    Field Service Engineer 1,000+ Posts
    MP C2003-C6003 Mandatory Updtate

    copier tech's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    As predicted it has happened, after doing 20+ of these mylar mods i’m now stuck with an SC666-02 machine was working fine before I took the IOB off to fit the mod!
    Never seen this error, am I looking at a new IOB!?
    Removed & refitted so I know 100% all connections good.
    #MachineWasWorkingBeforeEngineerTouchedIt

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #18
    Senior Tech 100+ Posts semi's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    All done ,215 machines 12 working days,not all me,managed 12 one day!!-not all on the same site!!


  9. #19
    Technician
    MP C2003-C6003 Mandatory Updtate

    moonraker's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    Did my last one on Tuesday, final one in our area was completed late Friday.
    Hope October is a tad quieter, now that has finished


  10. #20
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: MP C2003-C6003 Mandatory Updtate

    We have one account with about 800 C4503s located in about 10 cities in the US.

    They are all running Streamline NX.

    Hopefully, the firmware won’t futz with it. (It shouldn’t, but we all know how that works...).

    So, just when is this "old enough to know better" thing supposed to kick in?

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