Page 1 of 2 12 LastLast
Results 1 to 10 of 18
  1. #1
    Junior Member
    Join Date
    Oct 2013
    Posts
    9
    Rep Power
    0

    MP C4503 is on please wait loop and not able to enter SP

    Hi

    I'm offshore on a MP C4504 where the machine suddenly froze up, and after restarting the MC the "please wait" is showing in a loop. (Blue Screen, then Please Wait until black screen and then repeat.)

    I am not able to enter SP the normal way with pressing the most forward button on display side and System info on touch. I think this is a HDD related problem, and if I am able to get into SP mode I can format the disk. Is there a combo to enter SP mode with machine startup or can I use the three small buttons on the left of the display to enter SP ?


  2. #2
    The Fixer of problems r3d343420's Avatar
    Join Date
    Aug 2012
    Location
    Berthoud, CO
    Posts
    28
    Rep Power
    11

    Re: MP C4503 is on please wait loop and not able to enter SP

    May sound off but we had an issue like this last week, replaced boards, HDD, ect. It ended up being a piece of paper behind the first cassette. Sounds wierd, but it worked after that paper was removed.


  3. #3
    Field Supervisor 500+ Posts
    Join Date
    Sep 2008
    Location
    Texarkana, TX
    Posts
    539
    Rep Power
    25

    Re: MP C4503 is on please wait loop and not able to enter SP

    two things i would try, power off copier, open right door and power on and see if that will let u in.

    if not, disconnect hdd and power up and see if u can progress that way.


  4. #4
    Senior Tech 100+ Posts semi's Avatar
    Join Date
    Sep 2008
    Location
    UK
    Posts
    121
    Rep Power
    20

    Re: MP C4503 is on please wait loop and not able to enter SP

    Turn off,open /& or remove all papers trays-check for trapped paper behind trays as said before,boot with trays still out-should work fine.
    Update system/copy firmware-it's a firmware bug


  5. #5
    Junior Member
    Join Date
    Oct 2013
    Posts
    9
    Rep Power
    0

    Re: MP C4503 is on please wait loop and not able to enter SP

    Thank you very much for the good tips, gonna try this out tomorrow. Will get back to you when I'm done.


  6. #6
    Junior Member
    Join Date
    Oct 2013
    Posts
    9
    Rep Power
    0

    Re: MP C4503 is on please wait loop and not able to enter SP

    Quote Originally Posted by LNorris View Post
    two things i would try, power off copier, open right door and power on and see if that will let u in.

    if not, disconnect hdd and power up and see if u can progress that way.



    I have now taken out the trays, right door and even disconnected the HDD and still Please Wait.. The please wait ring above starts loading and then just stops.


  7. #7
    Field Service Engineer 1,000+ Posts
    MP C4503 is on please wait loop and not able to enter SP

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    2,198
    Rep Power
    39

    Re: MP C4503 is on please wait loop and not able to enter SP

    Seen this a few times now, if with the HDD disconnected AND the machine wont accept a FW update via SD card then replacing the controller has been the issue.

    However a couple of times simply removing all controller connections & ram etc, reseating has resolved this issue without the need to replace the controller.

    There is a bulletin regarding this & SC672 issues to help troubleshoot, it involves watching the LEDs & observing their flash/colour sequence.

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

  8. #8
    Junior Member
    Join Date
    Oct 2013
    Posts
    9
    Rep Power
    0

    Re: MP C4503 is on please wait loop and not able to enter SP

    Quote Originally Posted by copier tech View Post
    Seen this a few times now, if with the HDD disconnected AND the machine wont accept a FW update via SD card then replacing the controller has been the issue.

    However a couple of times simply removing all controller connections & ram etc, reseating has resolved this issue without the need to replace the controller.

    There is a bulletin regarding this & SC672 issues to help troubleshoot, it involves watching the LEDs & observing their flash/colour sequence.

    Thank you, will take a look at the bulletin now. I talked to Ricoh Norway and they told me it could also be the Panel that is making the issue or also the controller board. I have a Mp c2004 across the hall and will take the panel from that to test.


  9. #9
    Junior Member
    Join Date
    Oct 2013
    Posts
    9
    Rep Power
    0

    Re: MP C4503 is on please wait loop and not able to enter SP

    Fixed, I cross switched the panel from the Mpc c2004 and that worked perfect. Only thing now I need to stay one more day offshore to wait on the replacement panel.

    Thank you for the support and the help.


  10. #10
    Field Service Engineer 1,000+ Posts
    MP C4503 is on please wait loop and not able to enter SP

    copier tech's Avatar
    Join Date
    Jan 2014
    Location
    London
    Posts
    2,198
    Rep Power
    39

    Re: MP C4503 is on please wait loop and not able to enter SP

    Thanks for the update, good fix!

    Where is the machine/you located!?

    Let us eat, drink, and be merry, because tomorrow we may die!

    www.copierfirmware.co.uk

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-=-=-=-=-=-


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here