MP C4503 is on please wait loop and not able to enter SP

[Qpad]

Hi

I'm offshore on a MP C4504 where the machine suddenly froze up, and after restarting the MC the "please wait" is showing in a loop. (Blue Screen, then Please Wait until black screen and then repeat.)

I am not able to enter SP the normal way with pressing the most forward button on display side and System info on touch. I think this is a HDD related problem, and if I am able to get into SP mode I can format the disk. Is there a combo to enter SP mode with machine startup or can I use the three small buttons on the left of the display to enter SP ?

[r3d343420]

May sound off but we had an issue like this last week, replaced boards, HDD, ect. It ended up being a piece of paper behind the first cassette. Sounds wierd, but it worked after that paper was removed.

[LNorris]

two things i would try, power off copier, open right door and power on and see if that will let u in.

if not, disconnect hdd and power up and see if u can progress that way.

[semi]

Turn off,open /& or remove all papers trays-check for trapped paper behind trays as said before,boot with trays still out-should work fine.
Update system/copy firmware-it's a firmware bug

[Qpad]

Thank you very much for the good tips, gonna try this out tomorrow. Will get back to you when I'm done.

[Qpad]

two things i would try, power off copier, open right door and power on and see if that will let u in.

if not, disconnect hdd and power up and see if u can progress that way.

I have now taken out the trays, right door and even disconnected the HDD and still Please Wait.. The please wait ring above starts loading and then just stops.

[copier tech]

Seen this a few times now, if with the HDD disconnected AND the machine wont accept a FW update via SD card then replacing the controller has been the issue.

However a couple of times simply removing all controller connections & ram etc, reseating has resolved this issue without the need to replace the controller.

There is a bulletin regarding this & SC672 issues to help troubleshoot, it involves watching the LEDs & observing their flash/colour sequence.

[Qpad]

Seen this a few times now, if with the HDD disconnected AND the machine wont accept a FW update via SD card then replacing the controller has been the issue.

However a couple of times simply removing all controller connections & ram etc, reseating has resolved this issue without the need to replace the controller.

There is a bulletin regarding this & SC672 issues to help troubleshoot, it involves watching the LEDs & observing their flash/colour sequence.

Thank you, will take a look at the bulletin now. I talked to Ricoh Norway and they told me it could also be the Panel that is making the issue or also the controller board. I have a Mp c2004 across the hall and will take the panel from that to test.

[Qpad]

Fixed, I cross switched the panel from the Mpc c2004 and that worked perfect. Only thing now I need to stay one more day offshore to wait on the replacement panel.

Thank you for the support and the help.

[copier tech]

Thanks for the update, good fix!

Where is the machine/you located!?