Incompatible usb cable ? MPC300

[digicor]

This message is on the machine, it wont come to ready, print or fax,Client does not have any usb hooked to it, I disconnected the fax board, same message, i disconnected the USB cable from the board in the back, same message
anyone have this happen and what fixed it?
thanks

[slimslob]

Cable no, device yes on some older models with a USB slot for scanning. The small PCB the the connector was mounted on was defective.

[digicor]

remedy?

[slimslob]

remedy?

For me since the customer was not using the scan to USB and did not want to pay for a new board, I just disconnected it.

[digicor]

ok kool thanks ill just do that , your talking about the usb on the panel correct? i cant disconnect the one on the print controller,

[slimslob]

ok kool thanks ill just do that , your talking about the usb on the panel correct? i cant disconnect the one on the print controller,

What I was working on was an older machine that had a USB connector on the left side panel near the front. Can't remember the model. It was over a year ago.

[digicor]

yeah thats it , thanks for the heads up