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  1. #1
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    printed documents being printed in the middle of copies

    can anyone help?????
    How do you stop prints being printed during a large copy run?
    Customer has printed documents in the middle of copied documents and is causing a mess. Shouldn't they automatically wait and be printed at the end of the copy run.

  2. #2
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: printed documents being printed in the middle of copies

    Have you actually seen it do it? I've had a few customers say their machine has done this but I've never been able to prove or disprove it. If the machine has a finisher, change the output tray for printing to one of the finisher trays. If not, change the printing tray to one containing A4 SEF and see if it does it then.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  3. #3
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    Re: printed documents being printed in the middle of copies

    I have not seen it been done, the customer has said important pages had been posted out in the middle of copies. Havent got a finisher, and cant change paper rotation. Thought there might of been a SP mode, cant find anything on the operation panel....

  4. #4
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: printed documents being printed in the middle of copies

    I agree with TonerMunkeh. It's unlikely it's printing in the middle of a coping job.
    Could be printing before or after though and getting mixed up.

    Maybe look at setting up hold or locked printing as the default.
    I normally recommend this for open plan offices where lots of people share the MFD.
    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

  5. #5
    Professional Moron 2,500+ Posts TonerMunkeh's Avatar
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    Re: printed documents being printed in the middle of copies

    Unless you can see the machine doing it, assume the customer is lying. I've had this many, many times over the years and every time I have seen a machine run, the prints come out AFTER the copy job has finished.
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

  6. #6
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: printed documents being printed in the middle of copies

    Check the print priority in user tools/system settings, it could be set to interleave.

  7. #7
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    Re: printed documents being printed in the middle of copies

    Quote Originally Posted by tufbnme View Post
    Check the print priority in user tools/system settings, it could be set to interleave.
    had a customer that complained of same thing. Never did se it but complaint continued. Changed the user tools print priority I believe to copier and they never complained again.

  8. #8
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: printed documents being printed in the middle of copies

    Print Priority
    Print Priority is given to the mode selected.
    • Display Mode
    • Copier/Document Server
    • Facsimile
    • Printer
    • Interleave
    • Job Order
    When [Interleave] is selected, the current print job will be interrupted after a
    maximum of five sheets.

  9. #9
    Master Of The Obvious 10,000+ Posts
    printed documents being printed in the middle of copies

    blackcat4866's Avatar
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    Re: printed documents being printed in the middle of copies

    More likely, the enduser standing at the machine is copying several separate sets, several individual documents. All these jobs stack up in the queue, and yes, print jobs will stack up in the queue too. Since you do not have a finisher to sort the resulting documents, perhaps you can direct the prints to a box to be retrieved separately.

    It is impossible for an individual page in a copy set to become mixed in with an entirely separate print job, or vice versa. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  10. #10
    Retired 10,000+ Posts
    printed documents being printed in the middle of copies

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    Re: printed documents being printed in the middle of copies

    [QUOTE=blackcat4866;580719Since you do not have a finisher to sort the resulting documents, perhaps you can direct the prints to a box to be retrieved separately.[/QUOTE]

    In printing preferences, change Job Type to Document Server. They can then print the job from the Document Server. When using the document server, you do not need to set a number of copies or duplex as that can be set when printed from the document server.

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