Originally Posted by
nwtech
I am having an issue with scan to email on an old 2510, every time I try to scan it returns immediately with Transmission has failed. To check the current status, press [Scanned Files Status]. Scan status did not give me any information apart from error, however.
I can hit the SMTP server from the machine, and I have confirmed with the email company that the server does not require SSL, but they do not use port 25, they go through 26 instead. I just got off the phone with them, and while it is an exchange server, they didn't think that would require whitelisting the IP as a trusted sender and refused to do so when I asked. Would there be any way to prove to them that this is the case or is there something I've missed from the machine side that could be an issue? I've updated firmware including the special firmware available for Server 2012 compatibility (which fixed this same problem with Scan to Folder). That has me thinking it must be on the exchange server side rather than the machine.
Any thoughts or help would be really appreciated.
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