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  1. #1
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    Ricoh MPC8002 J024 Error

    Hi!

    I'm receiving this error each time I try to print using a 5.5x8.5" paper... I also received it printing the full page 8.5 x 11" the paper weight is 300gms but I also tried a 250gms and I had the same error.
    Any idea what could be?

  2. #2
    Retired 5,000+ Posts slimslob's Avatar
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    Re: Ricoh MPC8002 J024 Error

    Lead edge of paper is getting to the fusing exit sensor. Check the paper transport belt unit. I am assuming that the 8 1/2 X 11 is being fed LEF. The distance from the PTR to where the paper is between the fusing belt and pressure roller is slightly longer than 8.5 inches. There is a short time frame in which the PTB is the only thing driving the paper. Any slippage of the belt or loss of air flow on one or both of the fans will cause J024 for the 2 paper sizes you are having trouble with.

  3. #3
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    Re: Ricoh MPC8002 J024 Error

    Quote Originally Posted by slimslob View Post
    Lead edge of paper is getting to the fusing exit sensor. Check the paper transport belt unit. I am assuming that the 8 1/2 X 11 is being fed LEF. The distance from the PTR to where the paper is between the fusing belt and pressure roller is slightly longer than 8.5 inches. There is a short time frame in which the PTB is the only thing driving the paper. Any slippage of the belt or loss of air flow on one or both of the fans will cause J024 for the 2 paper sizes you are having trouble with.
    I verified the belt and the fans and they look good... how ever Iím not sure if the fans are working... I think I will receive an error mesage if they are damage... right?

  4. #4
    unTrusted Tech 250+ Posts imaginemoko's Avatar
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    Re: Ricoh MPC8002 J024 Error

    are they cut sheet papers? or just cut from any cutting machine? have you tried other brand perhaps or other paper with same gsm? i presume that paper source is bypass tray...
    fix the customer first then fix the machine... its simple and makes life more easy.

  5. #5
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    Re: Ricoh MPC8002 J024 Error

    Quote Originally Posted by imaginemoko View Post
    are they cut sheet papers? or just cut from any cutting machine? have you tried other brand perhaps or other paper with same gsm? i presume that paper source is bypass tray...
    Its is paper that I purchased 8.5 x 11... but this is only with the 300gms paper.


    Sent from my iPhone using Tapatalk

  6. #6
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    Re: Ricoh MPC8002 J024 Error

    I had this exact issue with running #10 envelopes through this machine. The solution was to run the envelopes with the flap open long edge first, because we would get occasional jams otherwise.

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