Thanks, all the FW is up to date.
Went back to customer today and the machine would not connect to server. Finally found that the customer had changed the default gateway on his router and didn't bother to mention it. Set the gateway and...boom works.
Merry Christmas
As stated in my 2nd reply in this thread nearly 2 years ago, create an app password in your Gmail security settings, and use that for authenticating the machine. If that doesn't work, a F/W update on the machine may be necessary. Consider yourself warned NOT to ask for the F/W here.
Old thread from 2017. Problem is waaaaaay over.
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