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  1. #1
    Senior Tech 250+ Posts tufbnme's Avatar
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    MPc3002 Scan to Email with Gmail

    I know this has been done to death but I have not found a suitable answer.
    I installed a MPC3002 the customer wants to scan to email with their Gmail account. They currently have an older Ricoh that scans to their local machine and it relays it SSL.
    I use all the same outgoing settings as the relay machine:
    SSL authentication, port 465,
    DNS 8.8.8.8 OR 8.8.4.4,
    Server name:smtp.gmail.com
    password is correct, I can log into their gmail account with it
    No domain used just workgroup
    Static IP address,

    What am I missing?


  2. #2
    Service Manager 2,500+ Posts
    MPc3002 Scan to Email with Gmail

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    Re: MPc3002 Scan to Email with Gmail

    Setting the port to 465 in WIM isn't enough, You still have to enable "use secure connection (SSL)" on the machine itself or scans will fail.
    UT/ System settings/ FIle transfer/ SMTP Server/ Use secure connection / ON


  3. #3
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: MPc3002 Scan to Email with Gmail

    Forgot to mention, It is enabled


  4. #4
    Service Manager 2,500+ Posts
    MPc3002 Scan to Email with Gmail

    sandmanmac's Avatar
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    Re: MPc3002 Scan to Email with Gmail

    Quote Originally Posted by tufbnme View Post
    Forgot to mention, It is enabled
    Is it an Authentication Error?
    If so, then they probably have 2-step verification enabled on the account, so you'll have to generate an App password to use rather than their regular account password


  5. #5
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: MPc3002 Scan to Email with Gmail

    The 2 step verification is off


  6. #6
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: MPc3002 Scan to Email with Gmail

    Really not sure why but it started working. I did not change any settings. I had logged into the gmail account and was checking settings (didn't change any) and went back and tested the machine...worked! I don't get it. I have set many of the up and always the same way, 95% of the time they work.


  7. #7
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    Re: MPc3002 Scan to Email with Gmail

    Sometimes I have to log into the account on a local computer, Gmail will often then provide an alert about a blocked login attempt. Often after resolving this it seems to work. I have also seen cases where it can take 48 hours for things to start working, even after OKing the device.


  8. #8
    How'd ya manage that? 500+ Posts zed255's Avatar
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    Re: MPc3002 Scan to Email with Gmail

    Ensure that the gmail account allows 'less secure applications'. Set that in the security preferences of the gmail account.

    Zed
    One out of four people is mentally unbalanced.
    Think of your three closest friends...
    If they seem okay, then You're The One.

  9. #9
    Retired 5,000+ Posts slimslob's Avatar
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    Re: MPc3002 Scan to Email with Gmail

    Currently smtp.gmail.com requires SSL/TLS not just SSL. The local relay will provide this. The MP C3002 does not. You may want to read the following link to Google support document on setting up scan from a printer, scanner, or app.

    Send email from a printer, scanner, or app - G Suite Administrator Help

    You also may need to modify the security on the gmail used as sender.

    Let less secure apps use your account - Google Account Help


  10. #10
    Senior Tech 250+ Posts tufbnme's Avatar
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    Re: MPc3002 Scan to Email with Gmail

    Google states that it can be either SSL or TLS. It does not state only TLS. I have it working with a C4503, port 465 SSL only


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