SP 5200DN ADF not recognizing paper?

[guitar9199]

I have a customer with an SP 5200DN that I will be answering their 3RD call in a week for the ADF not recognizing it has paper.


Checked all the settings, flags, connectors etc. I can find....I can't get it to do anything wrong when I'm standing over it, so I am unable to duplicate the error. But... after I leave there's a call-back in the office within 2 hours.


Headed there now... barring seeing the customer doing something they SHOULDN'T be, are there any suggestions out there?


Thanks,


Steve

[mikadonovan]

Run a smc and see what the machine tells you about the misfeed (may be different than what the customer is telling you).

[Phil B.]

I have a customer with an SP 5200DN that I will be answering their 3RD call in a week for the ADF not recognizing it has paper.
Checked all the settings, flags, connectors etc. I can find....I can't get it to do anything wrong when I'm standing over it, so I am unable to duplicate the error. But... after I leave there's a call-back in the office within 2 hours.
Headed there now... barring seeing the customer doing something they SHOULDN'T be, are there any suggestions out there?
Thanks,
Steve

I would have one of the bimbos in their office show me what the problem is (i do this just about on every call to be sure )
I have been called out for a jam in the ADF and the twit never UNSTAPLED the package to be copied.

[slimslob]

I have had defective sensors and defective sensor cable, static tests cannot duplicate failures at paper feed speeds.

[guitar9199]

So I removed the top cover, and swapped the cover closed sensor with the paper detect sensor, and the problem went away.

If the problem moves with the sensor, it's an easy fix...but if it returns, I'm leaning toward the adf controller.[/SIZE][/SIZE]

[slimslob]

So I removed the top cover, and swapped the cover closed sensor with the paper detect sensor, and the problem went away.

If the problem moves with the sensor, it's an easy fix...but if it returns, I'm leaning toward the adf controller.[/SIZE][/SIZE]

Should continue to work if it was the sensor. Cover sensor does not need to respond to dynamic changes. A fraction of a second for the cover won't hurt anything.