Aificio MP C5000 - Scanning and Firmware Problem

[georgemds]

First all I want to say that I'm not a dealer, I have been working closely with my authorized Ricoh technician in our small city. This firm has limited IT knowledge, that is where I come in. We are working on a Aficio MP C5000. All of the forums I have read regarding the SMB scanning not working point to updating the firmware being one of the most common solutions. My technician says I have latest firmware update is 4 years old. Can you someone confirm that is the latest firmware, especially the NIB version, he check TSC. We have tried the regedit solution in making update for NBT, that didn't work. When tried to telnet into the copier and tried to do any of the smb commands we received a syntax error, that pointed to maybe there is a newer firmware update? Any ideas?

Version:

System: 1.23
NIB 8.27
Web Image Monitor 1.10

[solorajder]

Last versions:
System 2.03
NIB 8.33

Sent from my I9195I using Tapatalk

[solorajder]

If you want sken to Windows 8, 8.1 or 10, you need NIB ver. 8.33 and System ver.2.01


Sent from my I9195I using Tapatalk

[georgemds]

Can you tell me how to explain to the Ricoh Technician where to find this firmware update in TSC? He said that he checked the firmware for this model and it's showing the latest to be 2013, which says is the version that he loaded in the copier? I think this will solve our problem.

[slimslob]

Can you tell me how to explain to the Ricoh Technician where to find this firmware update in TSC? He said that he checked the firmware for this model and it's showing the latest to be 2013, which says is the version that he loaded in the copier? I think this will solve our problem.

Sounds like the Ricoh tech might work for Ray Morgan Company.

As of the time I am posting this, the required versions are on TSRC. NIB might be shown as shown as NetworkSupport.

To restate what has already been given:

System v2.03
NetworkSupport v8.33

[mga]

Try these RTB'S

[tufbnme]

C5000 FW History.pdf