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  1. #1
    Junior Member
    Join Date
    Sep 2016
    Mashpee, MA
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    Savin MP4002, D129-57

    Hi everyone, I have an issue with this unit, another tech was working on it an could not resolve so I have been trying with no luck. 8.5x11 paper will only duplex one copy then jams at the entrance rollers of the duplex.. The paper is z folded at the end coming out of the fuser. It makes a noise like the duplex unit rollers never turn on. If you run 8.5x14 no problem will duplex endless amounts. 8.5x11 will jam either direction or either tray one or two. I have swapped out the whole duplex unit, replaced the one way gears on the duplex unit, tried a new IOB, exit unit and a different fuser. Reseated all connections from the duplex to the frame to the IOB, Updated firmware, I am not really sure what else that is why I am posting. Any help or suggestions would be appreciated. Thx

  2. #2
    Senior Tech 100+ Posts Qball's Avatar
    Join Date
    Jun 2013
    Plainfield, IL
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    Re: Savin MP4002, D129-57

    Stupid question, is your paper drawer configured correctly as far as size and orientation is concerned? If you load 8.5x11 landscape in the legal drawer, will it work?

    Sent from my iPhone using Tapatalk

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