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  1. #1
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    Ricoh MPC6004 Fax Communication Log Full erors

    I have a MPC6004 with a fax kit installed, the fax is set up with fax forwarding turned on, printing and storage turned off. Every 3 - 4 weeks since install the fax is coming up with a Fax Communication Log Full error. This stops the fax from functioning. The only way I've found to reset the error is to run Fax SP5-102 (Erase all files). I've been through the set up several times and everything all looks set correctly. The WIM has no error logs recorded. Printing the Journal doesn't clear the error, the fax memory is still sitting at 100%. Anyone come across anything like this or similar? Oh, and all firmware is up to date too.

  2. #2
    Senior Tech 2,500+ Posts
    Ricoh MPC6004 Fax Communication Log Full erors

    mikadonovan's Avatar
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    No info on this model, but on a c4503 Fax system switch 1E bits 0 and 1 deal with continued function after communication log is full. You will have to refer to the c6004 manual for specifics on this model.
    NEVER ASSUME ANYTHING

  3. #3
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    And just like clockwork the error reappears after 3 - 4 weeks. Grrr.

  4. #4
    Senior Tech 250+ Posts tjvincent's Avatar
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    I would erase all files again and set up fax forwarding through the op panel and not through the web page

  5. #5
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    i may be a little rusty on this, but i think you can forward and leave print on. the log is getting full as its trying to print it and cant

  6. #6
    Senior Tech 250+ Posts tjvincent's Avatar
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    Make sure you can scan to that folder or email that the faxes are supposed to go to

  7. #7
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    Quote Originally Posted by LNorris View Post
    i may be a little rusty on this, but i think you can forward and leave print on. the log is getting full as its trying to print it and cant
    You do have that option to forward and print or forward and not print, which is how this customer is set up. It shouldn't be trying to print if the print option is off. But I think I will run it for the next month with forward on and print on to see if the comm log fills up again.
    Cheers

  8. #8
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    Quote Originally Posted by tjvincent View Post
    Make sure you can scan to that folder or email that the faxes are supposed to go to
    The fax forward option is going to an e mail address which is receiving all faxes without issue.
    Cheers

  9. #9
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    Ricoh MPC6004 Fax Communication Log Full erors

    slimslob's Avatar
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    Turn on Auto Print Fax Journal. If it is Off then you have to go into Fax SP to delete the journal. If it is on the journal will automatically print and delete the journal after every 50 communications. You might be able to set it up to forward instead of printing to save paper.

  10. #10
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: Ricoh MPC6004 Fax Communication Log Full erors

    1. Print out the fax parameter list settings first. A initialisation of the fax board could help in the long run.
    2. Remove the fax card from the machine and put shortly the jumper to the factory position and back to the regular connection again.
    3. Do SP-5104 ram clear in fax sp. and reboot the machine
    4. Maybe fax Bit swtich 22 bit no. 0 -> 0 for pbx use
    5. Do a firmware update with package and each romdata firmware files
    Have a look to the rtb rd242033a.
    Attached Files Attached Files

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