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  1. #1
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Restore Java on Metis C1 (MPC4503)

    Hi there!

    Is there anyway to restore Java on a MPC4503?
    I was trying to update Java on a MPC4503 but used the Java Update Tool from MPC4504 by mistake.
    After the "update" the machine said "SDK/J update SUCCESS" but Java didn't start.
    All other applications work normally (Copy, Scan, Print...) but Java doesn't start.
    I stumbled upon this document SDK update.pdf and tried this but it didn't work. Tried with versions 11.02.04, 11.32.04 and 11.39.02.
    I searched my-ricoh for a java recovery tool but there isn't one for Metis-C1. Only for Java v12 (Griffin, Metis C2, ...).

    How can I recover it? Can someone please help me?

  2. #2
    Senior Tech 250+ Posts
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    Re: Restore Java on Metis C1 (MPC4503)

    Quote Originally Posted by ricmartinho View Post
    Hi there!

    Is there anyway to restore Java on a MPC4503?
    I was trying to update Java on a MPC4503 but used the Java Update Tool from MPC4504 by mistake.
    After the "update" the machine said "SDK/J update SUCCESS" but Java didn't start.
    All other applications work normally (Copy, Scan, Print...) but Java doesn't start.
    I stumbled upon this document SDK update.pdf and tried this but it didn't work. Tried with versions 11.02.04, 11.32.04 and 11.39.02.
    I searched my-ricoh for a java recovery tool but there isn't one for Metis-C1. Only for Java v12 (Griffin, Metis C2, ...).

    How can I recover it? Can someone please help me?
    There is a recovery tool for Metic c1 just ask your local Ricoh Support, I know in the Uk they provide it.

  3. #3
    Bowdog 250+ Posts Gary Bowen's Avatar
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    Re: Restore Java on Metis C1 (MPC4503)

    Try this publication - it does work. Be patient and good luck!
    Attached Files Attached Files

  4. #4
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Re: Restore Java on Metis C1 (MPC4503)

    Quote Originally Posted by Gary Bowen View Post
    Try this publication - it does work. Be patient and good luck!
    Metis C1 is GW2012A but I will give it a try.

    Thanks

  5. #5
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Re: Restore Java on Metis C1 (MPC4503)

    Quote Originally Posted by paulg View Post
    There is a recovery tool for Metic c1 just ask your local Ricoh Support, I know in the Uk they provide it.
    I asked them and they said there isn't any for Metis C1. As I said, I've searched on my-ricoh and didn't find it.

  6. #6
    Retired 10,000+ Posts
    Restore Java on Metis C1 (MPC4503)

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    Re: Restore Java on Metis C1 (MPC4503)

    Quote Originally Posted by ricmartinho View Post
    I asked them and they said there isn't any for Metis C1. As I said, I've searched on my-ricoh and didn't find it.
    You may have to request a visit by your regional support representative. The regional rep will bring recovery tool and do the recovery, The procedure should be somewhere on My-Ricoh. You will have to completely document what the problem is and what you have done to correct it. If there is not a tool, the regional rep will have contact information, and authority to contact, for the product engineer(s).

  7. #7
    Service Manager 5,000+ Posts
    Restore Java on Metis C1 (MPC4503)

    copier tech's Avatar
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    Re: Restore Java on Metis C1 (MPC4503)

    If you don't need JAVA you can disable it with SP5730 set 0
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Re: Restore Java on Metis C1 (MPC4503)

    Quote Originally Posted by copier tech View Post
    If you don't need JAVA you can disable it with SP5730 set 0
    Maybe I should have mentioned that I need Java for Papercut and Autostore.

  9. #9
    Senior Tech 100+ Posts ricmartinho's Avatar
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    Re: Restore Java on Metis C1 (MPC4503)

    Quote Originally Posted by slimslob View Post
    You may have to request a visit by your regional support representative. The regional rep will bring recovery tool and do the recovery, The procedure should be somewhere on My-Ricoh. You will have to completely document what the problem is and what you have done to correct it. If there is not a tool, the regional rep will have contact information, and authority to contact, for the product engineer(s).
    I've already spoken with them and they said they've searched on every database they have for help. Meanwhile I've ordered a controller board and I am still waiting for a response from Ricoh.

  10. #10
    Retired 10,000+ Posts
    Restore Java on Metis C1 (MPC4503)

    slimslob's Avatar
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    Re: Restore Java on Metis C1 (MPC4503)

    Quote Originally Posted by ricmartinho View Post
    I've already spoken with them and they said they've searched on every database they have for help. Meanwhile I've ordered a controller board and I am still waiting for a response from Ricoh.
    That is just the call center. They do not normally talk to the product engineers since the product engineers want to talk to someone on site. That is why you need to request a visit form your regional rep.

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