Greetings, I have a client with a new Ricoh MP 4055. When they print envelopes from Word and feed the envelopes into the bypass tray it will randomly print the address with the wrong orientation. For example, if you stood the envelope on one short end the address would be to one end and be read horizontal instead of centered and horizontal when sitting on the long end (Like normal). The same user can then send it again and it will print normally. It's even happened with just one user in the office. There doesn't seem to be any reason or rhyme to it. It's been looked at by a Ricoh tech and a trainer for the company they purchased it from. It worked while they were here, but as soon as they left I got called back because it was doing it again. I'm at a loss and was hoping that perhaps someone with a bit more experience might have some suggestions. Unfortunately, I can't replicate it on command and it's totally random, but it happens enough that my customers are extremely annoyed. I already did a search, but unfortunately found nothing. Any help would be greatly appreciated. Thanks in advance.
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