I'm usually not stumped by a network/software related issue, but this one has me stymied!!
Customer (Clinic) is updating their patient software to eClinical Works, and they currently have a Ricoh MP C3503 MFP. I installed TWAIN drivers on their computer, and the local computer is able to scan with no issues.. but the eClinical software doesn't even SEE the device!!
I'm already NOT a fan of the software... it doesn't even give you an option to configure the scanner using a static IP address, it just refuses to communicate with the Ricoh. It sees a small Epson and HP tabletop in their office connected via Wi-Fi, but the wired MFP lists as a "Generic TWAIN Scanner" (which is what the driver is named), but refuses to communicate!
Machine firmware already updated to newest versions across the board, and like I said before, if you use Adobe, or Paint, the TWAIN drivers work just fine.
...anyone have any suggestions?
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