C5502 weird pdf printing issue

[bsm2]

I AM using the pcl6. Turning off snmp may have a negative effect other programs.

Make sure your using the PCL6 driver NOT the pcl6 universal driver

snmp has been recommended OFF for the last 6+ years under ports to take care off line problems

[SargeNZ]

I have found PDF's slow printing for the following reasons:

1: 'Ricoh' Class Driver (I refuse to believe Ricoh would publish such a horrid driver)
2: WSD Port instead of TCP/IP (Normally is hand-in-hand with point 1)
3: Version of reader. Inbuilt Win10 reader or browser readers are bad news, IMO genuine adobe reader freshly downloaded is the answer. Make sure to change file associations and browser preferences.

[slimslob]

Hi, All. I have a customer that is printing 10 page pdf's using Adobe reader. Occasionally it will malfunction as follows: 10 page PDF print command sent to machine, hit print tab on driver just once. 5 pages will print and machine will pause, then print the same 5 pages, pause, then print the same 5 pages, pause and then print the last 5 pages of the pdf. I have not seen it happen, but the customer is machine and computer savvy, and it only does it sometimes. Has anyone seen this malfunction before? I asked if it was happening on just one document (maybe a possible corrupt file), but he said no. Machine has all updated firmware, and it occurs only from his pc.

Did the customer say anything about getting a jam each time the machine would stop? I have seen J001 jams caused by funky door switches cause a print job to restart for the top.

[slimslob]

Don't forget that printing from sources like the internet or email attachments sometimes fails.
In such cases customer needs to save the file first on his computer and print from there...

I've been trying to understand the 'why' behind that. Closest that I have read is that web browser uses its own methods to print instead of using the installed Driver. Am I just picking up on misinformation?

As for the printing issue here. I have sometimes been able to use Microsoft Edge (Strange, I know) or Foxit for printing. Another thought if its from a file error, with unfortunately more steps, would be to load it into Google Chrome and do a PDF print so a new PDF will be created with the same displayed information. I know its not tenable as a long term solution, but its at least a trouble shoot.

Usually you can Print Preview then print from the preview screen to avoid SC899. This flattens the file and removes any characters that the printer is unable to handle.

[mikadonovan]

I've not heard from him in a week now, so I'm going to say the "spool before printing" setting fixed the issue (now watch, since I said that I'll get a call from him within 24 hours for the same problem).

[sandmanmac]

I've not heard from him in a week now, so I'm going to say the "spool before printing" setting fixed the issue (now watch, since I said that I'll get a call from him within 24 hours for the same problem).

Haha....Yup. Murphy's Law! (Let's hope that's not the case).
Lots of helpful info in this thread. Thanks for the update Mika

[Mark Bbb]

What also might help is to reinstall the PDF reader on there computer...