MPC2000 with error c501

[axyun]

MPC2000 with error c501. Does this mean lift motor issue for tray 1. I stopped by yesterday and tray was not overloaded. I turned off and reloaded anyway just to rule out. Also no paper behind tray.

I thought I had read about a pickup solenoid somewhere. Would i need to access both the lift motor and pickup solenoid from rear. And does controller box need to be swung away. I have sm but temporarily unable to locate. Frank/ActionPhotocopy

[TonerMunkeh]

It could be caused by a couple of things. The actuator in the feed station being knocked out of position, the lift plate of the tray being bent are just two. Something to have a look at anyway.

[axyun]

Thanks TonerMunkeh. Is this the paper actuator above tray or is there another at feed unit you are referring to. I will also ask customer before going back if it happened after loading paper or removing jam etc . Frank

[TonerMunkeh]

The actuator is between the feed and reverse rollers in the feed station. You should be able to see it hanging down.

[slimslob]

SC 501 does not necessarily mean a lift motor issue. It means a problem, any problem other than a miss feed, with tray1. A common problem is a sheet of paper in back of the tray that interferes with the lift mechanism of the tray, not the motor.

[axyun]

Thanks again TonerMunkeh + Slimslob. I will check out actuator and other possibilities. I already checked for paper behind tray and there was none. Frank