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Thread: New to SOP

  1. #1
    Senior Tech 2,500+ Posts
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    New to SOP

    Hi, All. I have my first machine with a SOP to set up (C307). Just a general question, what method (out of the 4) works best for updating firmware?
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    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: New to SOP

    Quote Originally Posted by mikadonovan View Post
    Hi, All. I have my first machine with a SOP to set up (C307). Just a general question, what method (out of the 4) works best for updating firmware?
    We just tend to update the machine side firmware using the SOP version and steer clear of the panel firmware (CHEETAH).
    Mostly because doing both blows out our run up times.
    Mainly just update the panel software if we have issues.

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    Field Supervisor 500+ Posts Zeldaman's Avatar
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    Re: New to SOP

    Hi there!
    We do it allways with the sd-card, 1. package, then checking module-fw & updating it too. For the "apps" we use the classicals, because our customers (most RICOH-user) didn´t like the new menues.
    Greetings...

  4. #4
    Service Manager 5,000+ Posts
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    Re: New to SOP

    Yes just update the fw as you normally would, first the package (this will also update the SOP which is important) then update any modules that were not included in the package.

    I also delete the default copy & scan apps & replace with the classic apps must easier for the customer to use.
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  5. #5
    It's not easy being green 1,000+ Posts Cipher's Avatar
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    Re: New to SOP

    Panel to 'normal' startup mode.

    1. SOP O/S
    2. SOP Apps
    3. Machine firmware
    4. Java SDK

    You can put it back to 'quick' startup afterwards but I tend to leave it on 'normal'.

    Tried all the methods, I personally stick with the old school manual way.
    Just because it's more modular and gives you a little more control over the update process.
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  6. #6
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    Re: New to SOP

    Thanks for the replies, Guys. I got 'er updated, and I am semi-familiar with the machine now, although I have yet to get the machine web browser to work. I don't know why you would need it anyways.
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  7. #7
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    Re: New to SOP

    if you are handy with the @remote website, you can get your machine networked up in the workshop, set up @remote and push out a firmware update which will happily churn away while you do something else.

  8. #8
    Geek Extraordinaire 2,500+ Posts KenB's Avatar
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    Re: New to SOP

    Quote Originally Posted by Oze View Post
    We just tend to update the machine side firmware using the SOP version and steer clear of the panel firmware (CHEETAH).
    Mostly because doing both blows out our run up times.
    Mainly just update the panel software if we have issues.
    If there are to be any apps installed, such as GlobalScan, AutoStore, Doc Mall (now known as RCM), the Java and Cheetah (panel software) MUST be either current, or extremely close to it.

    Worth noting that Java also requires the System, Network, And Engine to be up speed, too.

    I have run into multiple issues when either was behind.

    Note that while SOP apps are supposedly only running on the Android panel, Java still comes into play. I had a very painful experience with an MP 402 and AutoStore a few months ago. Although the panel was current, Java was behind, and AutoStore wigged out until the Java got updated.
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

  9. #9
    Senior Tech 100+ Posts Kimi's Avatar
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    Re: New to SOP

    Quote Originally Posted by mikadonovan View Post
    Thanks for the replies, Guys. I got 'er updated, and I am semi-familiar with the machine now, although I have yet to get the machine web browser to work. I don't know why you would need it anyways.
    check machine has correct DNS settings, common mistake.

  10. #10
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    Re: New to SOP

    Quote Originally Posted by Kimi View Post
    check machine has correct DNS settings, common mistake.
    That fixed the browser, thanks. I still don't know why anyone would need it, not all web pages load up right.
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