Their IT says it's our machine, not the network

[fshead]

i HAte most IT guys,primadonnas,,,,,,,,,,,,,

[blackcat4866]

Occasionally I come across an IT guy that feels the need to change the password, or set up authentication on EVERYTHING, and won't share the password.

"Would you like my help on this? If yes, I'll need to know the password."
"Just tell me what to do. I'll change it."
"I need to see the settings to know what needs to change."
"I can't give you that password. ... hey, where are you going?"

=^..^=

[Santander]

It is always the machine and not the network, yeah right! Let's take it one step further when a customer calls today at 4:30 PM and says the new computer they just had their third party IT install and it cannot scan via SMB! The unit they replaced was a Win10 machine and worked in a five unit network of Win10 machines and the new unit will not authenticate. Their third party IT person says that it is the machine blocking the Scanning even though there are four other computers running Win10 that scan just fine! Do these supposed IT people realize how dumb they sound to us when they state that four other Win10 machines can scan, but this one cannot and it has to be the machine blocking the scanning? How does the unit choose favorites? The SMB scanning protocol is set for all machines and if one out of five units cannot scan would it not be settings in the computer? According to IT, no it has to be the machine. Just an easy out. To make matters worse, they demanded we have someone on site before 5:00 PM so they could go home!! Would not give a plumb nickel for most IT people as I think they have no clue to how things actually work. Case in point from earlier today, had a call for a unit not being able to print. Arrived on site and had the IT people ping the supposed IP address of the unit while I held the network cable in my hand. Guess what., they got responses to their ping, they had two devices with the same IP address, no wonder they could not print! Blaming the machine is just too easy of an out for many IT people because they do not know what is going on in their own network.

Just an update on this situation. Went out to the customer's site and found that they had the computer set to NOT be discovered on the network AND the user name they were using did not exist! No wonder the unit could not scan! How can the machine scan to the computer via SMB with a wrong/non-existent username?? Great IT support here. Sadly this customer is paying good dollars for people that do not know what they are doing

[KenB]

Just an update on this situation. Went out to the customer's site and found that they had the computer set to NOT be discovered on the network AND the user name they were using did not exist! No wonder the unit could not scan! How can the machine scan to the computer via SMB with a wrong/non-existent username?? Great IT support here. Sadly this customer is paying good dollars for people that do not know what they are doing

Not that many years ago, IT actually knew what they were doing.

Not so much these days.

Unfortunately, it’s become a “Me Too” industry. Far too many pretenders out there, making a bad name for those who are actually qualified.