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  1. #1
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    Ricoh MP C5000 Address Book Error

    Hello all,

    I have 2 machines, both MP C5000's, which will not accept restoration of an address book. It tells me the Backup file is invalid or the encryption key is wrong (no encryption key was on the backup), and when I attempt to add an individual user I get "An unexpected error has occurred."

    Any ideas why this is happening and possible fixes? These machines are remote to me so I'm hoping it's something I can fix without being there physically.

  2. #2
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    Ricoh MP C5000 Address Book Error

    slimslob's Avatar
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    Re: Ricoh MP C5000 Address Book Error

    Corrupted address book. SP5846-050 initialize all address books.

  3. #3
    Service Manager donking289's Avatar
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    Re: Ricoh MP C5000 Address Book Error

    Address books are stored on the HDD, maybe it is starting to fail.

  4. #4
    Senior Tech 250+ Posts tjvincent's Avatar
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    Re: Ricoh MP C5000 Address Book Error

    Did you try to add with Smart Device Monitor for Admin ?

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