Need some advice and handy tips for a MP C3004 with E-24B fiery

[Phil B.]

I also did not understand why a office machine offered with a fiery controller to the customer. And as it is, the tech ppl should turn wrong things to the bright side The other problem is we do not have a fiery either in our workshop, labroom nor showroom for testing.

castrate the salesman responsible !!!

[guitar9199]

I suppose it's too much to ask to explain the difference between "Additive" and "Subtractive" color processing, and why an RGB monitor and a CMYK based paper printout MIGHT look a little different??

...anyone?? ....anyone??.... Bueller??

[aktasson]

I suppose it's too much to ask to explain the difference between "Additive" and "Subtractive" color processing, and why an RGB monitor and a CMYK based paper printout MIGHT look a little different??
...anyone?? ....anyone??.... Bueller??

That was not the question. Are you an RICOH fiery technician or specialist to give me some helps? Thanks.

[slimslob]

My boss has argued to this point that exactly 2 fierys on a office machine installed in the total field, and training programs does not make sense .
In addition in my opinion, we should also have advanced knowledge to the topic color and color management firstly.

I don't know about Ricoh-EU, but a couple of years ago when I took the EFI initial training, I signed up through the Ricoh Learning Institute which Ricoh-USA had contracted with EFI to provide. No cost to the dealer at that time.

[Athlontini]

Depending on what variety of media (paper) they are using, you might need to set up media profiles in Command Workstation.

[aktasson]

I don't know about Ricoh-EU, but a couple of years ago when I took the EFI initial training, I signed up through the Ricoh Learning Institute which Ricoh-USA had contracted with EFI to provide. No cost to the dealer at that time.

Thanks, i will check this point and will ask RICOH Germany.

Training is always a good thing. But if fiery and color profiling is not your daily job, you quickly forget a lot and after that and you start always from the beginning.

[slimslob]

Thanks, i will check this point and will ask RICOH Germany.

Training is always a good thing. But if fiery and color profiling is not your daily job, you quickly forget a lot and after that and you start always from the beginning.

EFI allows you to review all courses/sub courses you have finished.

[RandyW]

Is there a standard routine/procedure to check on the machine clients complaints? What are you doing or asking the customer?

Thanks in advance.


Cheers, Aktasson

I would try to get a sample or samples of what they are complaining about first.

I would try to get a copy of the original of what they are printing.

Find out what program or software they are printing. Is it just a PDF for example.

Find out what paper they are using if possible.

Then I fool around with machine(s) in our office to see what happens when printing the same items.

[aktasson]

I would try to get a sample or samples of what they are complaining about first.

I would try to get a copy of the original of what they are printing.

Find out what program or software they are printing. Is it just a PDF for example.

Find out what paper they are using if possible.

Then I fool around with machine(s) in our office to see what happens when printing the same items.

Does it make sense to use the fiery icc profiles from the fiery dvd? These are the profiles for photoshop, lightroom etc. to emulate the gamut of the fiery cmyk.

[Stormhammer]

Get the idiot salesman to explain why buying an expensive Fiery will not make a low volume office colour machine perform like a Production machine.

I agree. I have a customer with a C5503 and an E-22 that thinks they can magically print on 100 pound felted cardstock.