I suppose it's too much to ask to explain the difference between "Additive" and "Subtractive" color processing, and why an RGB monitor and a CMYK based paper printout MIGHT look a little different??
...anyone?? ....anyone??.... Bueller??
Depending on what variety of media (paper) they are using, you might need to set up media profiles in Command Workstation.
I would try to get a sample or samples of what they are complaining about first.
I would try to get a copy of the original of what they are printing.
Find out what program or software they are printing. Is it just a PDF for example.
Find out what paper they are using if possible.
Then I fool around with machine(s) in our office to see what happens when printing the same items.
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