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  1. #1
    Senior Tech 100+ Posts aktasson's Avatar
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    Need some advice and handy tips for a MP C3004 with E-24B fiery

    Hi there!

    one of our clients with a fiery criticised colors of some printouts. An onsite appointment was made for next week by our dispatch. Then, hopefully, I'll grab and get more infos about the situation.

    Is there a standard routine/procedure to check on the machine clients complaints? What are you doing or asking the customer?

    Thanks in advance.


    Cheers, Aktasson

  2. #2
    Service Manager 1,000+ Posts
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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Get the idiot salesman to explain why buying an expensive Fiery will not make a low volume office colour machine perform like a Production machine.

  3. #3
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Quote Originally Posted by davel View Post
    Get the idiot salesman to explain why buying an expensive Fiery will not make a low volume office colour machine perform like a Production machine.
    I also did not understand why a office machine offered with a fiery controller to the customer. And as it is, the tech ppl should turn wrong things to the bright side The other problem is we do not have a fiery either in our workshop, labroom nor showroom for testing.

  4. #4
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    Need some advice and handy tips for a MP C3004 with E-24B fiery

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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Quote Originally Posted by aktasson View Post
    I also did not understand why a office machine offered with a fiery controller to the customer. And as it is, the tech ppl should turn wrong things to the bright side
    I agree on that. There is no need for a fiery on a non production machine.

    The other problem is we do not have a fiery either in our workshop, labroom nor showroom for testing.
    Unless your boss enjoys have unhappy customers, I would suggest have one on the demo floor. I would also you get Fiery Training from EFI.com, both service and sales.

  5. #5
    Senior Tech 250+ Posts tjvincent's Avatar
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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    I would also make sure the Fiery gets calibrated either with the test strips that come with it or preferably with an ES-1000 or 2000

  6. #6
    Ricoh Fanboy 1,000+ Posts Oze's Avatar
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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Quote Originally Posted by tjvincent View Post
    I would also make sure the Fiery gets calibrated either with the test strips that come with it or preferably with an ES-1000 or 2000
    AGREED....and make sure that all the Fiery patches have been done and it's up to date.
    But a Fiery on a low range '04 is lipstick on a pig I'm afraid.

  7. #7
    Service Manager 5,000+ Posts
    Need some advice and handy tips for a MP C3004 with E-24B fiery

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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Yes, a fiery on a non production model will not produce any better print quality than a standard model.

    It will however speed up print processing, large pdf files etc however not significantly to warrant the extra cost.
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk




  8. #8
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Quote Originally Posted by slimslob View Post
    Unless your boss enjoys have unhappy customers, I would suggest have one on the demo floor. I would also you get Fiery Training from EFI.com, both service and sales.
    My boss has argued to this point that exactly 2 fierys on a office machine installed in the total field, and training programs does not make sense .
    In addition in my opinion, we should also have advanced knowledge to the topic color management firstly.
    Last edited by aktasson; 05-10-2018 at 06:17 PM.

  9. #9
    Senior Tech 100+ Posts aktasson's Avatar
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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Quote Originally Posted by tjvincent View Post
    I would also make sure the Fiery gets calibrated either with the test strips that come with it or preferably with an ES-1000 or 2000
    I did the calibration with the strips during workshop preinstalltion. I will repeat that next week on service visit.

  10. #10
    IT Manager 10,000+ Posts bsm2's Avatar
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    Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

    Quote Originally Posted by aktasson View Post
    I did the calibration with the strips during workshop preinstalltion. I will repeat that next week on service visit.


    Yes must be done anytime color is off , sometimes weekly most of the time there color files where tune to there previous machine. So they may have to adjust to a correct machine. Also was there last machine fiery based? Most color shops have someone there that knows how to calibrate a fiery

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