Results 1 to 9 of 9
  1. #1
    Trusted Tech 50+ Posts oldtech's Avatar
    Join Date
    May 2007
    Location
    nc
    Posts
    83
    Rep Power
    35

    Help banner at top of SOP display?

    I have a 3 hr drive to this customer, never seen this before. Is it some easy fix for operator error? She says it won't go away...
    Hope the pic is attached.
    Attached Images Attached Images

  2. #2
    Field Supervisor 500+ Posts
    Join Date
    Sep 2008
    Location
    Texarkana, TX
    Posts
    646
    Rep Power
    38

    Re: Help banner at top of SOP display?

    if they press the close button will it not go away?

  3. #3
    Trusted Tech 50+ Posts oldtech's Avatar
    Join Date
    May 2007
    Location
    nc
    Posts
    83
    Rep Power
    35

    Re: Help banner at top of SOP display?

    She says no.

    Its probably OPE, I just haven't seen this one yet

  4. #4
    Bowdog 250+ Posts Gary Bowen's Avatar
    Join Date
    Mar 2008
    Location
    Victoria BC
    Posts
    250
    Rep Power
    37

    Re: Help banner at top of SOP display?

    Model of machine please? There are quite a few different Smart Panels out there. That one looks like an '04 colour series SOP? If that is correct "PRESS 1". Have they tried powering the machine OFF? The "Help" icon is for internet connection on the "04's. To date there is no Application firmware available for this machine but they are at version 17.00 for Package Firmware.

  5. #5
    Trusted Tech 50+ Posts oldtech's Avatar
    Join Date
    May 2007
    Location
    nc
    Posts
    83
    Rep Power
    35

    Re: Help banner at top of SOP display?

    Sorry, yes its c4504. I talked to the cust while she was driving and didn't go into a lot of detail. She said she would send picture and didn't get that until they were closed. I don't have the serial yet so I can't use ARMS to see firmware but I doubt its been updated since set up and install. It could be they haven't pushed the off button yet. I refuse to use package firm. Its caused us some grief with the smaller boxes.
    I'll call them tomorrow and see if they have done a power cycle.
    Thanks for all suggestions

  6. #6
    Bowdog 250+ Posts Gary Bowen's Avatar
    Join Date
    Mar 2008
    Location
    Victoria BC
    Posts
    250
    Rep Power
    37

    Re: Help banner at top of SOP display?

    Unfortunately (or Fortunately) the package firmware for this machine also contains the firmware for the SOP O/S and apps. I downloaded version 17.00 firmware to a C6004 yesterday; I also update JAVA sdk to version 12.60.02. Hopefully, a simple OFF/ON cycle will correct the HELP screen error, otherwise you may have to look at a firmware update.

  7. #7
    Retired 10,000+ Posts
    Help banner at top of SOP display?

    slimslob's Avatar
    Join Date
    May 2013
    Location
    Bakersfield, CA
    Posts
    34,126
    Rep Power
    989

    Re: Help banner at top of SOP display?

    Quote Originally Posted by oldtech View Post
    Sorry, yes its c4504. I talked to the cust while she was driving and didn't go into a lot of detail. She said she would send picture and didn't get that until they were closed. I don't have the serial yet so I can't use ARMS to see firmware but I doubt its been updated since set up and install. It could be they haven't pushed the off button yet. I refuse to use package firm. Its caused us some grief with the smaller boxes.
    I'll call them tomorrow and see if they have done a power cycle.
    Thanks for all suggestions
    It needs to be a fully shutdown. This will fully discharge capacitors and allow any memory flags to clear.

  8. #8
    Field Supervisor 500+ Posts Zeldaman's Avatar
    Join Date
    Mar 2011
    Location
    Stuttgart/Baden Wuerttemberg
    Posts
    940
    Rep Power
    47

    Re: Help banner at top of SOP display?

    Hi there!
    "User tools" - "screen features" - "screen device settings" - and then the 3. message from the bottom, you can switch the help-buttob out. Installing SOP-fw D2411425F (1.27.2) also helps.
    Greetings...

  9. #9
    Trusted Tech 50+ Posts oldtech's Avatar
    Join Date
    May 2007
    Location
    nc
    Posts
    83
    Rep Power
    35

    Re: Help banner at top of SOP display?

    I finally got the cust to do a complete power cycle with unplug and push power button then restart. She reported back that it came back up with normal screen.
    Thanks for all the replies.

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Get the Android App
click or scan for the Copytechnet Mobile App

-= -= -= -= -=


IDrive Remote Backup

Lunarpages Internet Solutions

Advertise on Copytechnet

Your Link Here