Here's a weird one. I just received three service requests for three different machines at three different accounts that just today entered into an error state with the same SC code: SC 673. I am headed to the first one now but I found it strange that three machines that are in three different buildings 30 miles apart all have the same sc code. Anyone want to cue the X-Files theme?
Just found out this was due to a firmware push on Ricoh's back end. It can be resolved by installing previous all package firmware.
I've honed in on the exact firmware that is causing the issue. They pushed non-SOP system/controller firmware to SOP machines. If you have this issue, check the versions I stalled. SOP machines should have v3.25 NOT v1.36.
I added one to your rep power, thanks for looking into it and alerting everyone.
Thanks. And, to clarify a point the system/copy firmware will not necessarily be at 3.25 or 1.36. However, if you have a machine exhibiting these issues and the system firmware is 1.xx you can bet your bottom dollar that Ricoh pushed the non-SOP system firmware to it.Originally Posted by anothertech
Thanks: 
Likes: 
Dislikes: 
Reply With Quote
Bookmarks