If it is too much moisture in the paper, you need to try fresh paper that is either it its original moisture resistant wrapper or has been store in a dry moisture proof container. If dry paper corrects the error I would recommend installing tray heaters.
Got the location of the source of the code.
Mika is on the right track.
It might be a good idea to download Goose's guide and use it when trouble shooting older models.GG April 2013.zip
One question, what was the last thing that was done to the 5000 before the error came up?
if it happens you rebuild your transfer unit and you interchange the red and white connector with the T and F marks. it could one of possibilities.
fix the customer first then fix the machine... its simple and makes life more easy.
paper is moisturized i have customer water spilled in duplex and after change paper do sc440 .if yo have hot air conditioner .exposed to side machine for 2minuts.
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