supplies order has failed - Black

[andy227]

If you have to use factory mode and do a factory, the only way I know of to clear the counter method change, it might also change other things.

anyone actually done this so we know for sure ?

[anothertech]

anyone actually done this so we know for sure ?

Don't do any big memory clears, you'll just make things worse. Do 5870-003 and 5870-001 then 5816-209 then reboot.

[Tatteous]

Went to a mpc5502 for a service call but also noticed the "supplies order has failed - Black, - yellow" message flashing. We don't use any remote ordering set-up so i was looking into how to get rid of the message permanently.
In the manual there is 5507-003 toner supply alarm on/off, 5515-010 supply automatic ordering, 5816-001 remote service on/off. Which of these would I have to switch off to get rid of the message ?

Also, while noseing around looking for a way to switch off the message, I went into 5045 accounting counter, which was set to prints (1), and I inadvertingly set to (0) dev count, by accident and realised it after I left and saw the counter sheet. I heard that you can only change it once, can I not change it back ? I am badly goosed here ? developer count is not an option here, have to get it back. Advise welcomed .

5515 010 set to 0
5515 011 set to 0 (per Ricoh)

Go into the Web Image monitor. Auto email Notification and delete and fields that have values.

5816 209 is only to clear an @ remote installed numerical value. It does not have anything to do with auto supply ordering.


Factory mode
Clear modes (Reset) 143. press clear or stop if there is no clear button. press and hold stop until screen changes.

[Imprestik]

As stated above,

Remove and reissue the certificate by using

SP5-870-003

then

SP5-870-001

Reboot and it will get rid of the error

Do a firmware update too if it's out

[copier tech]

Went to a mpc5502 for a service call but also noticed the "supplies order has failed - Black, - yellow" message flashing. We don't use any remote ordering set-up so i was looking into how to get rid of the message permanently.
In the manual there is 5507-003 toner supply alarm on/off, 5515-010 supply automatic ordering, 5816-001 remote service on/off. Which of these would I have to switch off to get rid of the message ?

Also, while noseing around looking for a way to switch off the message, I went into 5045 accounting counter, which was set to prints (1), and I inadvertingly set to (0) dev count, by accident and realised it after I left and saw the counter sheet. I heard that you can only change it once, can I not change it back ? I am badly goosed here ? developer count is not an option here, have to get it back. Advise welcomed .

Yes you can simply set SP5045 accounting counter back to 1 don't do a memory clear for something so simple!