supplies order has failed - Black

[andy227]

Went to a mpc5502 for a service call but also noticed the "supplies order has failed - Black, - yellow" message flashing. We don't use any remote ordering set-up so i was looking into how to get rid of the message permanently.
In the manual there is 5507-003 toner supply alarm on/off, 5515-010 supply automatic ordering, 5816-001 remote service on/off. Which of these would I have to switch off to get rid of the message ?

Also, while noseing around looking for a way to switch off the message, I went into 5045 accounting counter, which was set to prints (1), and I inadvertingly set to (0) dev count, by accident and realised it after I left and saw the counter sheet. I heard that you can only change it once, can I not change it back ? I am badly goosed here ? developer count is not an option here, have to get it back. Advise welcomed .

[jonhiker]

5515-10 will turn off that message

[davel]

Have you tried factory mode to reset 5-045.

[Zeldaman]

Hi there!
I think since the MPC 5000 you can switch dev/page count as often as you want.
Greetings...

[DRichard]

Hi there!
I think since the MPC 5000 you can switch dev/page count as often as you want.
Greetings...

I hadn't heard that...but I'm not sure I want to risk testing it. If anyone can confirm this, please post it.

[francisco]

Went to a mpc5502 for a service call but also noticed the "supplies order has failed - Black, - yellow" message flashing. We don't use any remote ordering set-up so i was looking into how to get rid of the message permanently.
In the manual there is 5507-003 toner supply alarm on/off, 5515-010 supply automatic ordering, 5816-001 remote service on/off. Which of these would I have to switch off to get rid of the message ?

Also, while noseing around looking for a way to switch off the message, I went into 5045 accounting counter, which was set to prints (1), and I inadvertingly set to (0) dev count, by accident and realised it after I left and saw the counter sheet. I heard that you can only change it once, can I not change it back ? I am badly goosed here ? developer count is not an option here, have to get it back. Advise welcomed .

5816-209 reset remote settings

[andy227]

5515-10 will turn off that message

5816-209 reset remote settings

Thanks for both suggestions, I guess I'll try both and see what happens.

I think since the MPC 5000 you can switch dev/page count as often as you want.

I don't think so, the manual of all those machines definately says can only be changed once.......

Have you tried factory mode to reset 5-045 ?

No, but I will try it, as soon as I find how to get into factory mode, as I have never needed to get into it before so I am one of those sad cases that didn't know it until now. And I won't ask on a public forum....

[Phil B.]

Thanks for both suggestions, I guess I'll try both and see what happens.


I don't think so, the manual of all those machines definately says can only be changed once.......


No, but I will try it, as soon as I find how to get into factory mode, as I have never needed to get into it before so I am one of those sad cases that didn't know it until now. And I won't ask on a public forum....

make sure you have the birth certificate before you do the reset

[andy227]

make sure you have the birth certificate before you do the reset

why ? We are just doing a counter method change, not a memory clear.

[slimslob]

make sure you have the birth certificate before you do the reset

why ? We are just doing a counter method change, not a memory clear.

If you have to use factory mode and do a factory, the only way I know of to clear the counter method change, it might also change other things.